Communications Centre Officer

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Edith Cowan University with the position of Communications Centre Officer - Edith Cowan University which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Communications Centre Officer - Edith Cowan University below matches your qualifications. Good Luck: D

The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students. Day to day you will be responsible for engaging with students through a variety of channels including social media, online chat, email, inbound & outbound calling. You will also be responsible providing customer experience, problem solving, capturing continuous improvement initiatives, and operating within our high performing, values based and student first environment. Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dogs presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees. What youll do: Deliver exceptional experience in every interaction to our current students and the public. Provide accurate & relevant information in an efficient manner. Provide first point enquiry resolution to every interaction. Meet personal/team qualitative and quantitative targets. Be a shining example to everyone around you and be an ambassador Edith Cowan University Key Criteria Experience working in a Customer Centric Contact Centre Experience in using multiple enquiry channels (E.g. social media, Chats) Ability to work in a performance target environment. Customer Experience mindset Can-do positive attitude & enthusiasm Please be advised that the first 4 weeks of employment will require the successful applicant to work full-time hours (37.5 hours per week), even if employed on a part-time basis. You will also demonstrate personal attributes that are congruent with the Universitys values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence. Benefits & Remuneration These positions attract a remuneration of $74,435 to $79,279 per annum (pro-rata part-time) plus 17% superannuation. ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances. ECU has an Award-winning Health and Wellness Program, and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services. For information on the benefits of working at ECU, please visit our Employment Opportunities website. Contact Interested applicants are welcome to contact Allison Haigh (Team Leader, Future Student Enquiries) via email at a.haigh@ecu.edu.au for more information. How to Apply Please upload your resume along with a maximum 1 - 2 pages statement addressing the key criteria above. Closing Date: Applications close on Wednesday, 7 May at 11.30PM (AWST). ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply. #LI-DNP

Information :

• Company : Edith Cowan University
• Position : Communications Centre Officer
• Location : Mount Lawley WA
• Country : AU

How to Submit an Application:

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