Team Leader Workforce Australia

Full-time position based in Lismore

The Team Leader provides leadership and guidance and is primarily responsible for the performance of the team. This position requires effective leadership skills and a positive, proactive and forward-thinking approach to achieving financial, contractual and team KPIs. There will also be times where this position will need to be hands-on assisting case managers in attending to client appointments.

Workforce Australia services deliver simple and efficient solutions to assist local job seekers and employers. Workforce Australia will enable local job-ready job seekers to self-manage through new, interactive digital services, while those with greater needs will be supported by Case Managers.

About the role.

• Provide effective leadership and promote a positive team culture
• Lead the team to achieve targets
• Ensure contractual compliance to relevant deeds, policy and legislation. 
• Develop and manage strong ongoing relationships with stakeholders
• Provide case management support to consultants.
• Provide timely and accurate data and reports when required
• Manage complaints and feedback at a local level, whilst escalating or informing management as appropriate
• Complete administrative and compliance tasks in a timely manner

About you.

We require someone with:

• Good leadership skills with hands-on people management experience
• Excellent interpersonal skills & customer service skills
• Ability to coach, motivate and develop others through formal and informal methods
• The ability to work and succeed in a target driven environment
• Confident negotiation skills & resilient in nature
• Strong administration and computer skills
• Outstanding organisational and time management abilities.
• Some experience in the Employment Services field
• A current drivers licence with the ability to travel as required 

About us.VERTO has been operating as a not-for-profit organisation that positively transforms the lives of individuals through the services we offer for over 40 years. These services include:

• Employment Services
• Indigenous Services 
• Community Services 
• Tenants Advice & Advocacy
• Training
• Financial Counselling   

What we offer….

• Salary packaging with up to $15,900 tax free options.
• Additional $2,650 Meals and Entertainment tax free salary packaging benefits
• Above award leave entitlements including 5 weeks annual leave.
• Internal traineeship and leadership programs
• Salary continuance insurance
• Access to company sponsored formal qualifications.
• Access to free counselling though our Employee Assistance Program  

Interested?....Click Apply Now to submit your application. Be sure to include a tailored resume suited to this role, along with contact details for two work related referees.

Successful candidates will need to provide: 

• Working with Children check
• National Police Check
• Right to Work Check
• Current Drivers Licence
• myID  

We are an equal opportunity employer and encourage applications from culturally diverse backgrounds. All VERTO team members share responsibility for the safety and well-being of the people who engage with us.

Need more information….Contact Human Resources on 0408-278-754 or **@verto.org.au for a confidential discussion. Alternatively see our website at https://www.verto.org.au/

Salary Packaging is available to all VERTO employees through AccessPay, more information can be found at https://accesspay.com.au/

Applications will close: The selection process will commence upon the receipt of applications & will close at 5pm Friday 10th October 2025 or prior, if a suitable candidate is found.

Information :

• Company : Verto
• Position : Team Leader Workforce Australia
• Location : Lismore NSW
• Country : AU