Customer Service Officer - Fitness Centre

For more than a century, UQ Sport has led sport and recreation at The University of Queensland. Our not-for-profit organisation is committed to empowering people of all abilities to embrace movement and build lifelong connections.   

As one of Queenslands largest multi-sport facilities, we provide exceptional Athletics, Aquatic, Tennis and Fitness Centres, alongside expansive grass and synthetic fields, indoor and outdoor courts, function spaces and retail outlets.

Our people are more than employees, they are trusted team members who actively support over 4,000 members and a further 7,000 participants across UQs 35+ sporting clubs. We promote a healthy work-life balance, prioritises wellbeing, encourages professional growth and never forgets to have fun along the way. We are united by a commitment to create an active and inclusive environment where everyone can move, achieve their personal best, and feel like they genuinely belong.

UQ Sport is seeking applications from an enthusiastic Customer Service Officer to work within our busy Fitness Centre based at the University of Queensland.

This is a fantastic opportunity for anyone who is highly motivated, outgoing and energetic with excellent communication skills.  

In this role you will:  

• Responsible for fitness centre opening/closing procedures, plus presentation and cleaning of the venue and facilities 

• Answering phones, emails and in person customer enquiries  & providing information about UQ Sport products, memberships and services

• Point of sale duties for the shop including cash handling

• Selling and restocking retail products

• Equipment setup and pack down as required.

• Assisting with some basic administration duties.

To be successful in the role you will have:  

• First Aid certificate

• CPR certificate

• Previous experience in Customer Service environment desirable

• Computer literate - previous experience with membership sales/cash handling/POS systems highly regarded

Team Harmony: We strive for vibrant and collaborative work environment where extraordinary teamwork is the daily norm. 

Access All Areas: Enjoy complimentary entry to all UQ Sport venues, along with free equipment hire to fuel your active pursuits. 

Fit and Fabulous: Break a sweat without breaking the bank with free access to invigorating Group Fitness programs. 

Fuel Your Day: Sip on $2 coffees and indulge in fantastic discounts on a delectable array of food, beverages, and retail offerings at UQ Sport outlets. 

Continuous Growth: Get a boost with reimbursement for essential qualification renewals + Access to our learning and development programs! (Ts & Cs Apply)  

Wellness Wonderland: Access support, resources, and exclusive discounts through TELUS Health, our Employee Assistance Program provider. 

Smart Money Moves: Explore salary sacrifice and packaging options to make your pay check work smarter for you. 

Are you the go-getting, team player were looking for? To be considered for this role, please apply with your CV and 1 page cover letter outlining your qualifications and why youre a perfect fit for the UQ Sport Team.

Applications will be reviewed as they are received.  

UQ Sport is an equal employment opportunity provider. We pride ourselves on our inclusive and diverse workforce. We believe that embracing the differences and expertise in our employees makes us a stronger organization.  

We are committed to providing a fun, safe and supportive service environment for all our customers and clients, including children and young people. For this reason, please be advised that as part of our recruitment process you may be subject to blue card screening, reference checks, and identification/qualification verification. We may request that you disclose any information relevant to your eligibility to engage in our programs involving children and young people.  

Information :

• Company : UQ Sport
• Position : Customer Service Officer - Fitness Centre
• Location : Saint Lucia QLD
• Country : AU