| Position | Head of Global Operations (Property Management) |
| Posted | 2025 October 15 |
| Expired | 2025 November 14 |
| Company | Property Management Partners |
| Location | Melbourne VIC | AU |
| Job Type | Full Time |
Latest job information from Property Management Partners for the position of Head of Global Operations (Property Management). If the Head of Global Operations (Property Management) vacancy in Melbourne VIC matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Property Management Partners for the position of Head of Global Operations (Property Management) below matches your qualifications.
Purpose of the Role
The Global Head of Operations is responsible for the strategic leadership, operational performance, and client partnership success of Property Management Partners across Australia & NZ. This senior executive role drives consistency, innovation, and excellence across all service delivery streams, from onshore outsourcing to training and client engagement.
Working closely with the CEO and leadership team, the Global Head of Operations ensures the seamless management of existing client portfolios while spearheading growth through new partnerships, expanded service offerings, and industry collaboration.
Key Responsibilities
Strategic Leadership
Develop and implement the global operations strategy in alignment with PMP's business objectives and values.
Lead, mentor, and inspire State Managers, Team Leaders, and operational teams to deliver high-quality outcomes for clients nationwide.
Drive business improvement, scalability, and innovation across all PM service lines.
Contribute to business planning, budgeting, and strategic decision-making as part of the executive leadership team.
Client Experience & Partnerships
Manage and nurture relationships with key existing clients to ensure service satisfaction, retention, and ongoing alignment with their business needs.
Oversee onboarding of new clients, ensuring smooth integration, training, and communication.
Identify and develop opportunities for new business growth and strategic partnerships.
Collaborate with the CEO and marketing team to represent PMP at industry events, conferences, and client forums.
Operational Excellence
Oversee national delivery of all property management outsourcing services — inspections, leasing, maintenance coordination, portfolio management, and training.
Ensure consistency and quality in processes, documentation, and client reporting.
Drive efficiency through data-driven performance management and continual improvement of systems and procedures.
Partner with the Training Academy to ensure PMP agents are skilled, qualified, and aligned with client expectations.
People & Performance
Provide leadership, mentorship, and support to all operational staff and managers across the organisation.
Champion a culture of collaboration, professionalism, and accountability aligned with PMP's values.
Oversee workforce planning, training, and development initiatives to support business growth.
Promote wellbeing, engagement, and inclusion within all teams.
Compliance & Risk Management
Ensure compliance with all relevant real estate legislation and regulations across all states and territories.
Maintain quality control over trust accounting, reporting, and client procedures.
Oversee workplace health and safety, privacy, and data protection obligations.
Proactively identify risks and implement mitigation strategies.
Financial Management
Manage divisional budgets, P&L accountability, and forecasting for national operations.
Monitor and report on key business performance indicators, including profitability, utilisation, and client satisfaction.
Identify efficiencies and opportunities to enhance financial performance while maintaining quality service delivery.
Key Performance Indicators (KPIs)
Client satisfaction and retention
Growth in national portfolio and client partnerships
Operational efficiency and process standardisation
Staff engagement, retention, and professional development
Compliance audit results
Profitability and budget adherence
Qualifications & Experience
Minimum 10 years' experience in senior property management or operations leadership, ideally with multi-site or national exposure.
Demonstrated success managing client relationships and service delivery at scale.
In-depth understanding of residential property management legislation across multiple states.
Strong business acumen, commercial focus, and strategic thinking.
Proven leadership and people development experience.
Current Real Estate Licence or eligibility to hold one in multiple jurisdictions.
Personal Attributes
Collaborative and values-driven leader who exemplifies #CollaborationOverCompetition and #PartneringWithThePMIndustry.
Client-focused and commercially astute, balancing growth with exceptional service quality.
Strong communicator and relationship builder with the ability to influence at all levels.
Forward-thinking, innovative, and adaptable in a dynamic, fast-paced environment.
Authentic, empathetic, and committed to team wellbeing and professional excellence
How to Apply
If you're an experienced and passionate leader ready to make a national impact in the property management industry, we'd love to hear from you. Please submit your application, including a cover letter outlining your leadership experience and vision for the future of property management, along with your current CV.
Applications can be sent confidentially to Nina Sutton - ****@pm.partners
Please note: Only shortlisted applicants will be contacted.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Head of Global Operations (Property Management) at the office Melbourne VIC above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Next Page »