IT Support Engineer (Level 2/3) at Forethought

Job Description:

Latest job information from Forethought for the position of IT Support Engineer (Level 2/3). If the IT Support Engineer (Level 2/3) vacancy in Melbourne VIC matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Forethought for the position of IT Support Engineer (Level 2/3) below matches your qualifications.

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Hey there tech superstar!

We are seeking a motivated IT professional to provide hands-on technical support for staff and maintain critical IT systems. This role combines help desk coverage with infrastructure management, ensuring a reliable and secure technology environment.While this is an onsite role, there's flexibility to work one day per week remotely given the nature of IT help desk support. This role is for a commencement on the 5 January 2026.

Key Responsibilities:

Help Desk Support (Primary)

• Respond to and resolve help desk tickets in a timely manner.
• Provide on-site support for hardware, software and network issues.
• Troubleshoot and support meeting room technology, including audio/visual equipment, conferencing tools, and connectivity issues.
• Onboarding/Offboarding and Asset Register management
• Maintain excellent communication with end users to ensure satisfaction.

Infrastructure & Systems Administration (Secondary)

• Maintain servers, networks, firewalls and cloud systems (e.g., Microsoft 365, SharePoint).
• Manage user accounts, permissions, and security settings.
• Assist with IT projects such as upgrades, replication, migrations, and backups.
• Ensure compliance to client side MSAs from a network infrastructure/security lens.

Monitoring & Documentation

• Track ticket trends and suggest improvements to reduce recurring issues.
• Patching and vulnerability scanning/Data Leak Prevention tool usage
• Maintain accurate documentation of IT processes and systems.

Required Skills:

• Strong troubleshooting and problem-solving abilities.
• Familiarity with Windows desktop and server environments (including Linux)
• Familiarity with AWS/Azure/Microsoft Intune
• Experience with common business software like Microsoft 365 and SharePoint.
• Strong communication and customer service skills.

Prior MSP experience is advantageous, particularly with troubleshooting diverse systems and supporting a wide range of technologies.

A degree in Computer Science, Network Administration or a related area is advantageous.

Job Info:

• Company: Forethought
• Position: IT Support Engineer (Level 2/3)
• Work Location: Melbourne VIC
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Support Engineer (Level 2/3) at the office Melbourne VIC above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.