Deployment Coordinator at Next Payments

Job Description:

Latest job information from Next Payments for the position of Deployment Coordinator. If the Deployment Coordinator vacancy in Cheltenham VIC matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Next Payments for the position of Deployment Coordinator below matches your qualifications.

Your NEXT Opportunity

This is an exciting opportunity if you are customer service oriented and seeking a career in Project Coordination. You will be joining a supportive and innovative team at Next Payments, based in Cheltenham. We are looking for a reliable and motivated individual who is able to work well both within a team environment and autonomously with strong communication and organisational skills and a willingness to learn.

With new product launches, significant customer acquisitions and strong business growth (increasing from 110 employees in 2021 to 180 employees currently), Next Payments offers job security and the opportunity for role progression through internal promotion.

The Role

The Deployment Coordinator is responsible for arranging and coordinating installations of Next Payments' devices, providing high quality service for Next Payments customers.

Reporting directly to the Deployments Team Leader you will be working alongside the rest of our operational team in our facilities in Cheltenham, Victoria.

You will apply your previous experience to perform the following principal duties:

• Arranging the Installation/Removal/Relocation of devices.
• Actively attend to all Deployment requests in Salesforce.
• Liaising and coordinating with internal/external third-party to manage deployment requests in timely manner.
• Obtain quotes for hardware delivery & installation.
• Manage stakeholder expectations as per the defined process.
• Perform deployment tasks promptly and according to procedure.
• Progress active requests ensuring service delivery within agreed timeframe, updating requests with relevant information.
• Update case comments with the current status and next action.
• Monitor shared mailbox and update accordingly.
• Suggest process improvements in a consultation fashion.
• Provide consistent and accurate information when responding to internal/external queries.
• Maintain up to date knowledge of relevant procedures.
• Provide proactive and efficient service to all customers, accommodating customer's requirements.
• Develop good relations with the customer & the sales team to instill confidence.
• Self - sufficient, manage own tasks and work priorities.
• Participate as a constructive team member, through knowledge sharing and team discussions.
• Share own ideas and encourage other team members to do so.

About You

• Previous office/administration/customer service experience would be an advantage.
• Able to work well both within a team environment and autonomously.
• Strong communication skills (both written and verbal), negotiation and interpersonal skills.
• Strong task management and multi-tasking skills.
• High level of organisational, coordination and prioritisation skills.
• Strong ability to transfer information, skills, and knowledge to other staff members.
• Committed towards undertaking duties efficiently, using initiative and a strong attention to detail.
• Ability to be proactive and use initiative.
• Ability to deliver quality service to our clients.
• Comprehension of written processes and procedures and ability to develop processes and procedures.
• Ability to self-manage successfully.

The Perks!

• Friendly and fun work environment - we are extremely proud of the culture we have created!
• Provided tea, coffee, fruit and sweets and quarterly gourmet BBQs.
• Strong staff enjoyment and involvement profile, with our Social Club Committee regularly planning fun activities for us.
• Free and accessible parking all day! (Don't pay $20+ a day with city parking!)
• Close to public transport. We are 10 minutes away from Cheltenham train station and have the 767, 811 & 812 bus stop right outside our front door!

About Us

Established in 2013, Next Payments is one of Australia's strongest, multi-award winning and fastest growing payments companies. Headquartered in Melbourne with branches in Sydney, Brisbane, and Wellington, we are 97% Australian and 3% New Zealand owned with Macquarie Group being our largest shareholder.

At Next Payments, our success is due to our proven and reliable products and services, ensuring the seamless operation of our customers' businesses. We provide end-to-end solutions in the payments space, including ATM installation and services, issuing, and managing digital wallets, QR code payments, debit and prepaid card issuing, and bespoke customer experience integration.

We are an equal-opportunity employer and value diversity at our company. We actively recognise our committed people and provide exciting learning and career development opportunities.

At Next you will matter, whatever it takes! We call it Next Respect.

Next Payments is environmentally conscious and after 3 years of hard work, we are proudly Carbon Neutral certified!

How to Apply

If you would like to join Next Payments, please send us your resume and a short cover letter - We want to hear from you personally and understand why this role and our company is of interest!

Please note that only candidates required for interview will be contacted.

You must have the right to live and work in Australia to apply for this position.

Next Payments is not accepting inquiries from recruitment agencies for this position.

Job Info:

• Company: Next Payments
• Position: Deployment Coordinator
• Work Location: Cheltenham VIC
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Deployment Coordinator at the office Cheltenham VIC above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.