Toyota Service Advisor

About the role

As a Toyota Service Advisor at Toowoomba Motors Pty Ltd, you will play a crucial role in delivering exceptional customer service and supporting the smooth operation of our Toyota service centre. This full-time position is based in our Toowoomba, Queensland location.

What youll be doing

• Providing a high level of customer service by responding to customer inquiries, booking services and managing their expectations throughout the repair process
• Assisting customers with understanding their vehicles maintenance requirements and recommending appropriate service and repair solutions
• Liaising with our Toyota-trained technicians to coordinate vehicle inspections, diagnose issues, and provide customers with accurate repair quotes and timeframes
• Ensuring all customer documentation is accurately completed and following up on any outstanding items
• Identifying and pursuing opportunities to upsell additional services to customers
• Providing exceptional after-sales support to enhance customer satisfaction and build long-term relationships

What were looking for

• Proven experience as a Service Advisor in the automotive industry, ideally within a Toyota dealership
• Strong customer service and communication skills, with the ability to explain complex technical information in plain language
• Excellent organisational and multitasking abilities to manage a busy work environment
• Familiarity with automotive repair and maintenance processes a plus, as well as Toyota-specific systems and procedures
• A team-oriented approach and the ability to work collaboratively with technicians, parts staff and management
• A valid drivers licence and a commitment to workplace health and safety

What we offer

At Toowoomba Motors, we pride ourselves on creating a positive, supportive and inclusive work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of benefits including uniforms provided at no cost. 

If youre passionate about delivering exceptional customer service, wed love to hear from you. Apply now to join our team by attaching your Resume and a Cover Letter.

Information :

• Company : Toowoomba Motors
• Position : Toyota Service Advisor
• Location : Toowoomba QLD
• Country : AU