Senior Functional D365 CRM Consultant - Marketing & Insights at Experis

Job Description:

Latest job information from Experis for the position of Senior Functional D365 CRM Consultant - Marketing & Insights. If the Senior Functional D365 CRM Consultant - Marketing & Insights vacancy in Canberra ACT matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Experis for the position of Senior Functional D365 CRM Consultant - Marketing & Insights below matches your qualifications.

About the RoleWe're seeking a highly skilled Senior Functional Consultant with deep expertise in Microsoft Dynamics 365 CRM, specifically across the Marketing and Customer Insights modules. This is a fantastic opportunity to lead the optimisation and expansion of real-time journeys and event planning capabilities within a Federal Government environment.

Key ResponsibilitiesAs the Senior Functional Consultant, you will:

• Lead the expansion of Real-time Journeys and Event Planning modules, including configuration optimisation, feature implementation, and solution documentation.
• Advise on the configuration of security roles, permissions, and customer engagement settings, including the Customer Insights connector.
• Collaborate with internal teams to support the development of nurture activities, trigger-based marketing, campaigns, and content personalisation.
• Provide guidance on implementing brand and compliance profiles, preference centres, and consent management.
• Optimise the Event Planning module, including Power Pages event portal configuration, and development of marketing/event forms and templates.
• Offer technical support and guidance to upskill internal teams throughout the optimisation process.

Skills & Experience Required

To be successful in this role, you must meet the following criteria:

1. Tertiary qualifications in an ICT-related field or relevant Microsoft Dynamics 365 certifications.
2. Proven experience using and configuring features across Microsoft Dynamics 365 Customer Insights - Journeys and Data products.
3. Demonstrated experience implementing and optimising Real-time Journeys and Event Planning modules to support marketing and event automation.
4. Strong understanding of marketing tactics and the technical solutions that support them.
5. Technical proficiency in CRM systems and related technologies, including experience in data migration projects.
6. Knowledge of Australian privacy laws and data protection regulations.
7. Familiarity with government IT systems and processes.

EligibilityDue to the nature of the work, only Australian Citizens with an Active Baseline Clearance will be considered.

Eamon RidgwayConsultant

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

Job Info:

• Company: Experis
• Position: Senior Functional D365 CRM Consultant - Marketing & Insights
• Work Location: Canberra ACT
• Country: AU

How to Submit an Application:

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