Passenger service manager - Sydney Airport

silvans facility services | Sydney CBD NSW | AU

Passenger Services Manager - Sydney Airport

📍 Location: Sydney, NSW

🕒 Full-time | Permanent

Are you ready to take your aviation career to the next level? Join our team as a Passenger Services Manager at Sydney International Airport and play a key leadership role in ensuring safe, efficient, and exceptional passenger services.

Role Summar

As the Passenger Services Manager, you will lead a team of professionals, including supervisors and trainers, delivering essential support services for our airline clients. This role is both operational and strategic — you will drive team performance, maintain client relationships, and ensure operational excellence in one of Australias busiest airports.

Key Responsibilities

  • Provide OH&S oversight and guidance, ensuring a strong safety-first culture.

  • Ensure compliance with all aviation regulations, company, and client procedures.

  • Lead and motivate staff through effective planning, rostering, and performance management.

  • Oversee cost areas, resource allocation, and operational efficiency.

  • Monitor airport performance, analyze results, and implement corrective strategies where needed.

  • Manage equipment operations, repairs, and maintenance budgets.

  • Build and maintain effective relationships with airline clients and airport stakeholders.

  • Foster a workplace culture of fairness, inclusion, and professionalism.

About You

  • Proven leadership experience in airline or aviation operations (passenger services, ground handling, or similar).

  • Skilled in workforce management, training, and team performance development.

  • Strong knowledge of safety and compliance requirements in an aviation environment.

  • Excellent communication and interpersonal skills with the ability to manage diverse client needs.

  • Strong organizational and time management skills with the ability to perform under pressure.

  • Experience with workforce planning, forecasting, and enterprise agreement application.

  • Must hold a valid ASIC pass .

What We Offer

  • Permanent, full-time opportunity.

  • Competitive remuneration package.

  • On-site employee parking.

  • Career progression and professional development opportunities.

  • Comprehensive training and ongoing support.

  • Inclusive and supportive team environment.

How to Apply

If youre ready to take the next step in your aviation career and join a global leader, wed love to hear from you. Please submit your application online today.


Information :

  • Company : silvans facility services
  • Position : Passenger service manager - Sydney Airport
  • Location : Sydney CBD NSW
  • Country : AU
Next Process

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Post Date : 2025-09-10 | Expired Date : 2025-10-10

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