| Position | ICT Senior Service Delivery Officer |
| Posted | 2025 October 15 |
| Expired | 2025 November 14 |
| Company | Agency : Energy and Economic Diversification, Department of |
| Location | Perth WA | AU |
| Job Type | Full Time |
Latest job information from Agency : Energy and Economic Diversification, Department of for the position of ICT Senior Service Delivery Officer. If the ICT Senior Service Delivery Officer vacancy in Perth WA matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Agency : Energy and Economic Diversification, Department of for the position of ICT Senior Service Delivery Officer below matches your qualifications.
Shape the Future of Western Australia
Join a department that's powering WA's energy transition and building a bold, diverse economy for generations to come. At the Department of Energy and Economic Diversification (DEED), your work will help drive innovation, support local businesses, and position WA on the global stage. If you're ready to make a real impact - this is where your next chapter begins.
Grow your career with us
About the Role
Tenure: We currently have two permanent full-time positions for immediate filling.
The ICT Service Delivery team is responsible for the provision of effective, efficient, and timely ICT services to support agency staff. This includes help desk and desktop support, ticket management and device lifecycle management.
We are seeking proactive and customer-focused ICT Support Officers to join our dynamic team, delivering high-quality support services to the Department's staff and contractors. In this role, you'll be the go-to expert for resolving a range of technical issues — from troubleshooting complex hardware and software problems to managing ICT incidents in line with industry best practices. You'll play a key part in maintaining efficient, fit-for-purpose support services, while helping to build a culture of excellence and continuous improvement across the ICT service delivery function.
You'll thrive in a fast-paced, collaborative environment where your ability to communicate technical information clearly and build strong stakeholder relationships will be essential. With responsibility for managing service tickets, supporting end-user devices, and contributing to process improvements and knowledge base development, you'll have the opportunity to make a real impact on both day-to-day operations and the long-term success of our ICT services.
If you're ready to take ownership, lead by example, and be part of a team that values professionalism and innovation, we'd love to hear from you!
Further information about the role and the expected leadership behaviours can be found in the attached Job Description Form. Assessment of leadership behaviours may be included in the recruitment process.
How to apply
To apply, click ‘Apply for Job' at top or bottom of this page and follow the prompts. Please submit the following:
Your application must be submitted online. To avoid any last-minute system issues, we recommend submitting your application well ahead of the closing time.
Interested in more information?
For information regarding these positions, you are encouraged to contact Vijean Naidoo, | A/Service Delivery Manager on 0405 429 *** or *************@deed.wa.gov.au.
To learn more about what we do and how to prepare your application, please refer to the Applicant Information Pack.
Supporting diversity and inclusion
As an equal opportunity employer, the department is committed to building an inclusive and diverse workplace and we welcome applications from people of all backgrounds. Preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people of diverse sexualities, and young people.
If you have any communication or access needs and require adjustments to take part in the application process, please contact our Talent Team at ******@deed.wa.gov.au. We are committed to providing a fair and supportive recruitment experience for everyone.
Additional job information
Applications must be submitted prior to the closing date and time specified in the job advertisement. Late submissions will not be accepted.
Applicants deemed suitable may be considered for appointment to similar roles within the department for up to 12 months following the completion of this recruitment process.
Successful candidates will be required to obtain a National Police Clearance before commencing employment. Some positions may also require an Australian Government Security Clearance.
Closing Date: 4:00 PM on Monday 3 November 2025 (AWST).
Your online application must be submitted online prior to the closing date and time.
Attachments:
Applicant Information Pack.pdfEstablishment_JDF_Senior ICT Service Delivery Officer _Level 4_ JTS25065 JTS25066.pdf
You can view and print these PDF attachments by downloading Adobe Reader.
After reading and understanding the criteria and minimum qualification requirements explained in the job information ICT Senior Service Delivery Officer at the office Perth WA above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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