Customer Service Officer at Hays Recruitment

Job Description:

Latest job information from Hays Recruitment for the position of Customer Service Officer. If the Customer Service Officer vacancy in Eastern Creek NSW matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Hays Recruitment for the position of Customer Service Officer below matches your qualifications.

Your new company

Join a leading logistics and freight organisation known for its commitment to safety, customer satisfaction, and operational excellence. With a strong national presence and a dynamic team culture, this company offers a supportive environment and opportunities for growth.

Your new role

As a Customer Service Officer, you will be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and webforms. You'll play a key role in ensuring customer satisfaction through timely and professional communication, issue resolution, and proactive service delivery.

Key responsibilities include:

• Managing customer enquiries with a focus on first-touch resolution
• Providing high-quality written and verbal responses
• Reporting and resolving consignment anomalies
• Building strong relationships with internal stakeholders and customers
• Assisting with training of new and existing staff
• Maintaining up-to-date product and service knowledge
• Adhering to safety and wellbeing policies

What you'll need to succeed

• Minimum 2-3 years' experience in a call centre role
• Strong communication skills - both written and verbal
• Experience handling enquiries across multiple channels
• Proficiency in MS Office (Word, Excel)
• Excellent time management and problem-solving skills
• Customer-focused mindset
• PR or Citizen

What you'll get in return

• A collaborative and supportive team environment
• $37 p/h + super
• Free parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Job Info:

• Company: Hays Recruitment
• Position: Customer Service Officer
• Work Location: Eastern Creek NSW
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Officer at the office Eastern Creek NSW above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.