| Position | Contact Centre Operator |
| Posted | 2025 September 23 |
| Expired | 2025 October 23 |
| Company | Sigma Healthcare |
| Location | Preston VIC | AU |
| Job Type | Full Time |
Latest job information from Sigma Healthcare for the position of Contact Centre Operator. If the Contact Centre Operator vacancy in Preston VIC matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Sigma Healthcare for the position of Contact Centre Operator below matches your qualifications.
Contact Centre Operator
Play a unique role in supporting healthy communities
Permanent full-time role - shift on offer: 10:00am to 6:00pm
Office location in Preston, VIC
Great opportunity to join a leader in the Healthcare industry with this highly customer centric role. Drive outcomes for our amazing customers through second to none customer journey.
The Company
Sigma Healthcare is a leading Australian full line pharmacy wholesale and distribution business. Sigma also has the largest pharmacy network in Australia, with over 1,200 branded and independent stores, including some of Australia's best-known pharmacy retail brands: Amcal, Guardian, PharmaSave, & Discount Drug Store.
The Opportunity
Ready to make an immediate impact? Reporting to the Customer Service Manager, this role will see you efficiently addressing customer enquiries and providing prompt resolutions, fostering strong relationships with internal and external customers.
Key Responsibilities include:
Providing exemplary customer service, resolving queries in a one-call resolution framework whenever possible.
Establishing and maintaining positive relationships with all Sigma customers and internal departments such as Logistics, Sales, Marketing, Promotions, Retail, Pricing, and IT.
Utilising the CRM system to maintain accurate customer records and escalate issues appropriately in line with company policy.
Building relationships and promote complete customer solutions
We are looking for:
Ability to work well in a fast-paced environment.
Effective relationship-building skills
Previous Customer Service experience
Proficiency in CRM, telephony, and other contact centre technologies
What's on offer:
When you join Sigma Healthcare, you join an Australian success story with over 100 years of proud history. Also, on offer is the opportunity to:
Receive a competitive salary package
Advance your skills and experience through ongoing training and development
Be part of a progressive, supportive and highly skilled team
Enjoy great employee benefits and access to health & wellbeing programs, as well as a Universal incentive program
Work for an organisation that plays a unique role in supporting healthy communities
Our culture is demonstrated through our values and behaviours; we are obsessed with delighting our customers, we act with honesty and integrity, we are resilient and focused, we deliver on our goals.
We are proud to be endorsed as an employer of choice for women by WORK180.
How to apply
Sound like your new home? Click APPLY today to submit your application via our Careers portal.
Anyone interested in applying should do so directly as we are not accepting applications through recruitment agencies.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Contact Centre Operator at the office Preston VIC above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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