Broker Motor Claims Team Manager

• Be part of relaxed, friendly group of professionals

• Were open to candidates from NSW, Victoria, Queensland, SA

• Opportunity to work with one of Australias largest general insurers 

About Hollard 

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australias biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together - for our people, customers, communities and partners - through an innovative approach to providing insurance. 

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work. 

About the Role 

The position is responsible for delivering an informed, fair, and timely claims management service across a personal motor claims product.

Key Responsibilities include (but not limited to):

• Supporting the delivery of exceptional broker customer service and the implementation of plans to drive a high level of performance across the team.

• The ability to develop strong internal and external relationships and ensure efficient and productive team and claim outcomes.

• Providing ongoing support, coaching and development to staff, and undertaking the performance and career development planning.

• Communicate and maintain claims KPIs and ensure the team adheres to compliance standards.

• Complaint resolution as the final escalation point before Internal Dispute Resolution.

 About You 

• Strong knowledge of Insurance Claims disciplines, practices, and products as well as knowledge of the Insurance industry regulatory requirements (mandatory).

• Motor claim proficiency (mandatory).

• Experience in dealing with Broker Networks, repairers, assessors, and direct customers.

• Proven team management & leadership skills.

• Understanding of Claims handling authority, Claims Manual and Service Level Agreements.

 Working at Hollard 

At Hollard, youll discover an environment where you can truly make an impact. We offer the best of both worlds - the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change. 

Were a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities. 

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. Were also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity. 

Were building something special. Working closely with our industry partners to reshape insurance for the better, were people changing insurance. 

Please note:  

Even if you dont meet all our selection criteria, we encourage you to apply.  

A full background check will be completed on the successful applicant. 

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered. 

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.  

 We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Information :

• Company : Hollard Insurance
• Position : Broker Motor Claims Team Manager
• Location : North Sydney NSW
• Country : AU