Customer Service Officer

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Department of Trade, Business and Asian Relations with the position of Customer Service Officer - Department of Trade, Business and Asian Relations which was opened this.

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Job description Agency Department of Trade, Business and Work unit Business and Regions, Territory Business Asian Relations Centre Job title Customer Service Officer Designation Administrative Officer 3 Job type Full time Duration Fixed to 31/12/2025 Salary $66,773 - $71,746 Location Alice Springs Position number 10065 RTF 319796 Closing 21/04/2025 Contact officer Caroline Pidgeon, Team Leader Territory Business Centre on 08 8951 8511 or caroline.pidgeon@nt.gov.au About the agency https://dtbar.nt.gov.au/ Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=319796 APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY QUALIFICATIONS. Information for applicants - inclusion and diversity and Special Measures recruitment plans The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website. Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE website. Primary objective As a team member, assist businesses and individuals with licensing requirements, new business, and Government assistance programs. Provide services on behalf of internal and external Agencies by receipting and processing Licenses and be the primary call and contact center for the Department. Key duties and responsibilities 1. Ensure customer satisfaction and provide a positive, empathetic and professional attitude towards customers at all times. 2. Deliver a continuously high standard of Customer Service to meet the needs of all internal and external clients and provide administrative support to internal and external Agencies and Departments. 3. Respond to a range of public enquiries, face-to-face, call center or electronic methods. Provide clear, accurate, business and license information and guidance and liaise with other agencies, Departments and organisations. 4. Accept and process a wide range of license applications in a timely, efficient and accurate manner utilizing multiple NT Government systems. 5. Receipt NT Government Revenue, reconcile daily transactions, and prepare bank deposit slips and NT Government banking. 6. Operate the Australian Business Licensing Information Service (ABLIS) database and provide accurate information on licenses required to operate business in the Northern Territory across three tiers of Government. 7. Keep records of customer interactions, transactions, comments and complaints. 8. Contribute to the development and maintenance of documented procedures to provide consistent and quality services to clients. Selection criteria Essential 1. Experience in front line Customer Service including concise delivery of regulatory and accurate business and license information, or similar experience demonstrating the ability to quickly learn these processes. 2. Excellent written and verbal communication skills and the ability to work effectively across a variety of communication channels for the efficient and accurate transfer of information to external and internal stakeholders. 3. Demonstrate strong communication skills and be able to convey information with the ability to effectively communicate with a diverse range of people and cultures and the ability to successfully negotiate when dealing in difficult situations. 4. Time management skills, being able to meet deadlines accompanied by an ability to handle a number of tasks concurrently and demonstrated ability to enter accurate and timely data using a range of computer programs. 5. Numeracy skills plus experience in receiving and processing cash and electronic financial transactions. 6. Ability to maintain confidentiality at all times and undergo Criminal History Name Check. Desirable 1. Good understanding of the Northern Territory Government and a sound knowledge of relevant license legislation for the purpose of assessing and approving applications. Further information When choosing to apply for this position, the applicant should consider the full requirements of the position in aligning their work experience and capabilities to this role. Please refer to the Capability Leadership Framework visit our website at business.nt.gov.au Approved : 26 March 2025 Jake Quinlivan, General Manager, DTBAR Business and Regions Page 1 of 1

Information :

• Company : Department of Trade, Business and Asian Relations
• Position : Customer Service Officer
• Location : Alice Springs NT
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Officer job info - Department of Trade, Business and Asian Relations Alice Springs NT above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Officer job info - Department of Trade, Business and Asian Relations Alice Springs NT in 2025-04-07 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.