Customer Care Team Leader

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Yarra Valley Water with the position of Customer Care Team Leader - Yarra Valley Water which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Team Leader - Yarra Valley Water below matches your qualifications. Good Luck: D

Position overview

• Permanent, Full-Time opportunity
• True hybrid working - work from home and our Mitcham office
• $148,138 Total Remuneration Package (inclusive of 11.5% superannuation)

About us Were on a mission to create a brighter future, where you can be a change maker at the actual source. Were one of Australias largest water utilities with over 30% of Victorias population relying on us for their essential water and sanitation services.

Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, youll be inspired and challenged to grow alongside us.

Were committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

Whats the Job? As a Customer Care Team Leader, you will be the person who empowers and supports your team to deliver exceptional service to our customers. No sales targets—just good old-fashioned customer service At Yarra Valley Water, we are more than just a leading water utility. We are a place where your career can flourish. Our vibe is inclusive, collaborative and all about lifting each other up. We are big on ongoing training & development, and we have a culture that makes you feel good about coming to work.

Curious to know more. Hear from our own staff on video HERE.

What were looking for

• Customer Obsessed Leader - Youre passionate about delivering exceptional service and inspiring your team to do the same.
• Problem Solver Extraordinaire - You thrive on tackling challenges, making decisions, and finding the best solutions for customers and your team.
• People Developer - You know how to coach, mentor, and support your team to help them grow and succeed.
• Resilient & Adaptable - You stay calm under pressure, handle change with ease, and keep the team motivated through challenges.
• Clear & Confident Communicator - Whether providing feedback, coaching, or customer support, you communicate effectively across all levels.
• Tech-Savvy & Process-Oriented - Youre comfortable using multiple systems and driving efficiencies to improve team performance.

Why Yarra Valley Water? We celebrate and encourage new thinking at every level. Creating opportunities for you to grow - both professionally, and personally. When you flourish, we all do.

• $148,138 Total Remuneration Package (inclusive of 11.5% superannuation)
• Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
• $650 home office set up allowance for eligible employees
• Free and secure on-site parking with on-site café at our Mitcham office
• 14 weeks paid leave parental leave
• 15 days paid personal leave, which can be used for caring, wellbeing, mental health, menstrual or menopause
• Request to swap certain public holidays for another day of paid leave

To read more about our benefits and culture, read our employee handbook HERE.

Did you know? Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but dont necessarily tick every box, please apply or get in touch. Wed love to have a chat and see if you could be a great fit.

How to apply Applications should include a supporting Cover Letter and Resume. Closing date: Monday, 17th March 2025 This position is available for Yarra Valley Water employees and external applicants.

Please note that this ad may be closed prior to the closing date if application volumes are exceeded.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with Disability, mature age and young job seekers, members of the LGBTI+ community, and people from all cultural backgrounds. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact us via email recruit@yvw.com.au

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.

Information :

• Company : Yarra Valley Water
• Position : Customer Care Team Leader
• Location : Hybrid work in Melbourne VIC
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Team Leader job info - Yarra Valley Water Hybrid work in Melbourne VIC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Team Leader job info - Yarra Valley Water Hybrid work in Melbourne VIC in 2025-03-04 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.