| Position | Social Enterprise Team Leader |
| Posted | 2025 October 15 |
| Expired | 2025 November 14 |
| Company | Akeyulerre Aboriginal Corporation |
| Location | Alice Springs NT | AU |
| Job Type | Full Time |
Latest job information from Akeyulerre Aboriginal Corporation for the position of Social Enterprise Team Leader. If the Social Enterprise Team Leader vacancy in Alice Springs NT matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Akeyulerre Aboriginal Corporation for the position of Social Enterprise Team Leader below matches your qualifications.
Position Title: Social Enterprise Team Leader
Location: 3 Stuart Terrace, Alice Springs NT 0870
Reporting to: Corporate Services Manager
Division: Enterprise
Approved by & Date: CEO, October 2025
Duration: Full-Time
Organisation Statement: Akeyulerre Aboriginal Corporation was established by Arrernte Elders and community leaders in 2000, as a place for Arrernte people to practice and celebrate their culture and pass it on to the next generations. Akeyulerre (pronounced A-kee-lu-ra) is often called the ‘healing centre' in recognition of the important role that culture plays in healing and strengthening the community. Since its establishment, Akeyulerre has been helping Arrernte families grow stronger through culture while at the same time creating jobs through culturally-based social enterprises. Akeyulerre has established a strong track record in sound governance and management that brings together Arrernte and Western law and is underpinned by the strong roots of Arrernte land, culture, ancestors, knowledge, language, healing, kinship relationships, song and stories. Akeyulerre is a not-for-profit organisation governed and run by Arrernte people. Our membership is made up of Central Australian Aboriginal people who elect a 12-person Board of Directors from their communities.
Purpose of the Role: The Social Enterprise Team Leader - Retail, Café & Conferencing is responsible for supporting the leadership, coordination, and growth of Akeyulerre's enterprise activities, including retail, café, conferencing, and community events. This role ensures the seamless operation of all front-of-house services, providing high-quality customer experience and upholding Akeyulerre's cultural values in every aspect of enterprise delivery. The Team Leader oversees administration and reception, retail and hospitality operations, point of sale management, and the coordination of bookings and events. They lead and train front-of-house staff, drive social media and marketing initiatives (including regular updates, menu and promotional adjustments), and work closely with Cultural Services to ensure all products and services align with Akeyulerre's vision and values. The Team Leader will foster a culturally safe, welcoming, and professional environment that supports community engagement, economic independence, and the ongoing growth of Akeyulerre's social enterprise arm.
Selection Criteria:
Essential:
Demonstrated experience in leading and coordinating teams in a retail, hospitality, or social enterprise environment.
Proven ability to deliver high-quality customer service and manage front-of-house operations, including reception, bookings, and event coordination.
Strong organisational, time management, and problem-solving skills, with the ability to manage multiple priorities in a dynamic environment.
Experience with point of sale (POS) systems, sales reporting, and basic financial management (invoicing, cash handling, stock control).
Proficiency with digital tools, including email, spreadsheets, and social media platforms for marketing and promotions.
Experience in staff training, mentoring, and fostering a positive, culturally safe team culture.
Ability to work respectfully with Aboriginal people, Elders, and communities, and a commitment to upholding cultural values and protocols.
Current Ochre Card and National Police Check (or willingness to obtain).
Desirable:
Knowledge of bush medicine, Aboriginal merchandise, or arts and crafts.
Experience in developing and implementing social media and marketing campaigns.
Experience supporting or coordinating bookings, venue hire, or event logistics.
Knowledge of local market or community event environments in Central Australia.
Experience working in Aboriginal organisations or with Aboriginal communities.
Barista experience and/or hospitality qualifications.
Key Responsibilities:
Leadership & Coordination
1. Lead, supervise, and coordinate all front-of-house staff, ensuring high standards of customer service and professional presentation across retail, café, and conferencing operations.
2. Act as the primary point of contact for customers, visitors, and partners, managing reception duties and fostering a welcoming environment.
Retail & Enterprise Operations
3. Oversee the daily operations of Akeyulerre's shopfront, including opening/closing, merchandising, stock management, and sales (in-store, online, and at events). 4.
Ensure accurate inventory control, timely stocktakes, and effective product display and promotion.
5. Drive enterprise growth by contributing strategic ideas and supporting the development of new products and services.
Hospitality, Conferencing & Catering
6. Manage the setup, delivery, and quality of café, catering, and conferencing services, ensuring all spaces are clean, well-stocked, and professionally presented.
7. Coordinate conference room bookings, liaise with internal and external users, and oversee hospitality for meetings and events.
8. Organize and lead Akeyulerre's participation in community events, markets, and festivals, including logistics, setup, and sales.
Social Media, Marketing & Promotion
9. Develop and implement regular social media updates, ensuring Akeyulerre's enterprise activities are promoted effectively and in alignment with organisational values.
10. Collaborate with the kitchen and management team to update menus and marketing materials, responding to customer feedback and seasonal opportunities.
11. Create and distribute promotional content to increase engagement and sales.
Staff Training & Development
12. Train, mentor, and coordinate all front-of-house staff, fostering a supportive, culturally safe, and high-performing team culture.
13. Encourage succession planning and support pathways for staff development and advancement.
Cultural Alignment & Community Engagement
14. Work closely with Cultural Services and Elders to ensure all enterprise activities, products, and communications reflect and respect Akeyulerre's cultural values and protocols.
15. Support a culturally safe, inclusive, and values-driven workplace for staff, Elders, and community members.
Point of Sale & Financial Management
16. Oversee the operation and integrity of point-of-sale (POS) systems, ensuring accurate processing of sales, EFTPOS/cash transactions, invoicing, and sales reporting.
17. Monitor and report on sales data, stock levels, and customer trends to inform business decisions.
Additional Responsibilities:
Undertake additional responsibilities as requested by the CEO, contributing to the overall success and growth of Akeyulerre's social enterprise arm.
Key Deliverables:
Shop and café operations in front of house are coordinated daily and run smoothly.
Products are sold effectively in-store, at events, and online.
Conference room bookings and hospitality are delivered professionally.
Social enterprise offerings grow and reflect cultural pride and community connection.
Front-of-house staff are trained, support, and deliver high-quality customer service.
Social media channels and marketing materials are regularly updated, with menus and promotions refreshed to drive engagement.
Point of sale systems are managed accurately, with reliable sales processing and reporting.
All enterprise activities and communications align with Akeyulerre's cultural values and protocols.
Clean, safe, and culturally appropriate spaces are maintained for staff, Elders, and community members.
Additional Information:
The role includes physical tasks such as lifting and moving equipment.
Occasional on-country travel may be required.
The position contributes to Akeyulerre's cultural and community objectives by creating clean, safe, and culturally appropriate spaces for staff, Elders, and program participants.
Please email *****@akeyulerre.com.au for a full job description.
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