| Position | Senior Client Services Officer |
| Posted | 2025 September 22 |
| Expired | 2025 October 22 |
| Company | Attorney-General's Department South Australia |
| Location | Adelaide SA | AU |
| Job Type | Full Time |
Latest job information from Attorney-General's Department South Australia for the position of Senior Client Services Officer. If the Senior Client Services Officer vacancy in Adelaide SA matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Attorney-General's Department South Australia for the position of Senior Client Services Officer below matches your qualifications.
Classification: ASO3Salary Range: $67,589 - $72,033 + superannuationDuration: up to 12 monthsVacancy Type: Full TimeNumber of Positions Available: MultipleClosing Date: 11:30pm, Monday 6th October 2025
About the Opportunity
Consumer and Business Services (CBS) is seeking multiple Senior Client Services Officer's with experience in providing timely, high-quality advice to a diverse client base, to join the Liquor Licensing and Gambling and Associations business units.
As a Senior Client Services Officer, you will:
Provide expert advice to CBS clients in accordance with relevant legislation and policy requirements.
Answer and resolve complex enquires via phone, email and mail.
Support team members by managing complex and challenging client issues.
Assess applications and make informed decisions aligned with legislative and policy requirements.
Our ideal candidate will have:
Proven experience interpreting and administering legislation effectively.
Strong initiative and sound judgment to ensure clients receive appropriate and tailored advice.
Experience in handling complaints in a considerate and professional manner.
Problem-solving skills and excellent customer service ability to resolve sensitive enquiries.
Ability to evaluate applications comprehensively, providing clear recommendations or decisions as needed.
If you are able to effectively manage a high and varied workload, manage competing priorities and take initiative, then this may be the role for you.
About the Business
The Attorney-General's Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1900 staff, AGD promotes justice by protecting people's rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.
Consumer and Business Services (CBS) is a division of the Attorney-General's Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.
CBS' strategic goals are to:
Deliver effective regulation - by ensuring fair markets, safe products and empowered consumers.
Look after each other - fostering an engaging, positive and healthy work environment.
Look after our customers - ensuring an informative, consistent and responsive service.
Find better ways of working - through improved services and information.
The Compliance & Enforcement Branch is responsible for conducting operational regulatory activities in relation to legislation administered by CBS.
The Casino and Gambling Intelligence and Scheduling Officer operates within a complex, politically sensitive and changing environment and is required to exercise a reasonable level of judgement and decision making under limited direction.
For more information about the Attorney-General's Department and also Consumer and Business Services please visit https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
Employment-related Screening Check required.
Some out of hours work may be required.
Additional Notes
You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.
For further information about this exciting opportunity that is not covered by this website please contact Alison Selleck, A/Assistant Director, Licensing, CBS, on 08 7322 73***or ***************@sa.gov.au
Click Apply and follow the prompts to submit your application.
The Attorney-General's Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
Applications close:06/10/2025 11:30 PM
After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Client Services Officer at the office Adelaide SA above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Next Page »