| Position | Manager, Service Experience & AI |
| Posted | 15 Aug 2026 |
| Expired | 14 Sep 2026 |
| Company | UniSuper Limited |
| Location | Melbourne | AU |
| Job Type | Full Time |
Latest job information from UniSuper Limited for the position of Manager, Service Experience & AI. If the Manager, Service Experience & AI vacancy in Melbourne matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at UniSuper Limited for the position of Manager, Service Experience & AI below matches your qualifications.
UniSuper is a workplace where highly skilled professionals are empowered to Think Great and deliver exceptional retirement outcomes for our members. Are you ready to take on new challenges, drive excellence and shape UniSuper’s success? Join UniSuper as a leader and empower your team within an industry leading culture, driving simplification and performance.
We’re all here to deliver great retirement outcomes for our members. We have a long history with the University sector and today we’re a place where future-minded Australians can all come together. We have a track record of success and a culture focussed on being the best place to work in superannuation. We’ll achieve this by bringing our values to life in everything we do - genuine care, being better together and a passion for outcomes.
We have a clear plan of what we need to do, and we need the Service Experience & AI Manager to lead that journey. The Workplace Technology Service Experience & AI team owns UniSuper’s corporate application landscape – including Oracle, ServiceNow, Microsoft and 40+ business applications – and drives practical AI adoption for business process and workflow improvement across the organisation, our Managed Service Provider and wider supplier ecosystem. The team owns application roadmaps and demand intake, rationalises the long tail of the application estate, and manages the vendors and licenses that underpin it, so the business gets more value from its technology investment.
Step into a role at a moment of change, leading AI adoption and application transformation that improves how people work across UniSuper.
The roleThe Service Experience & AI Manager is accountable for the corporate application portfolio and for accelerating AI-enabled ways of working across UniSuper and its technology partners. You will lead the Service Experience & AI team, delivering application roadmaps, driving AI adoption and improving business processes through technology and automation.
You are an experienced people leader with a strong background in corporate applications, AI enablement or workplace technology. You enjoy translating business needs into practical technology outcomes and are motivated by improving employee experiences through innovation and collaboration.
UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:
It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members.
Job InfoAfter reading and understanding the criteria and minimum qualification requirements explained in the job information Manager, Service Experience & AI at the office Melbourne above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
Desc: About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience...
Desc: UniSuper is a workplace where highly skilled professionals are empowered to Think Great and deliver exceptional retirement outcomes for our members. Are you ready to take on new challenges, drive exce...
Desc: Flexible Schedule Manage your own calendar and accept bookings that work for your schedule. High Earnings Boost your earnings or replace your full-time job. Full Support Our team does the marketing fo...
Desc: Business Development Manager | MelbourneReady to drive real growth for one of Australia's leading IT providers?At efex, we help businesses run smarter through right-sized IT, print, and communications...
Desc: B & B Electrical Services is seeking a skilled and experienced A Grade Electrician for immediate start to join our dynamic team in Melbourne VIC 3000. This is a full-time position that offers the oppo...