| Position | Head of Quality & Service Improvement |
| Posted | 12 Aug 2026 |
| Expired | 11 Sep 2026 |
| Company | at |
| Location | Australia | AU |
| Job Type | Full Time |
Latest job information from at for the position of Head of Quality & Service Improvement. If the Head of Quality & Service Improvement vacancy in Australia matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at at for the position of Head of Quality & Service Improvement below matches your qualifications.
Excellent base + Super + NFP salary benefits
*Sydney CBD | Senior Leadership Opportunity | Customer, Risk & Governance
*Lead the quality agenda for one of Australia's largest not-for-profit organisations.
Closing datefor applications Friday, August 21st, COB
At Uniting NSW.ACT, quality is about far more than compliance.It'sabout creating safer services, better experiences, and lasting outcomes for the thousands of people who rely on us every day.
Weareseeking an exceptionalHead of Quality and Service Improvementto lead our enterprise quality function, shaping organisational strategy, influencing executive decision-making, and embedding a culture of continuous improvement across a complex organisation of more than12,000 employees.
Reporting to theChief Customer, Risk & Governance Officer, this is a rare opportunity to lead an experienced team, influence enterprise-wide priorities, and ensure quality remains at the heart of everything we do.
About UnitingEvery day, our people work alongside individuals, families, and communities to create positive change. We believe quality is fundamental to delivering safe, respectful, and person-centred services, and we're looking for an outstanding leader to help shape what excellence looks like across our organisation.
The opportunityAsHead of Quality and Service Improvement, youwillprovide strategic leadership for Uniting’s enterprise quality agenda, developing the frameworks, governance, and improvement systems that support safe, high-quality services across the organisation.
Leading and developing a high-performing team of six quality and service improvement professionals,youwillbuild capability within the team and work across Uniting to foster collaboration and strengthen a culture of continuous improvement.
Working closely with Executive leaders and operational teams,you'llensure quality is embedded intodecision-making andtranslate organisational insights into practicalactionthat improves services for the people we serve.
This is a role for a leader who can think strategically, influence confidently, and deliver meaningful organisational change.
What you'll be responsible forYou'lllead the development and ongoing evolution of Uniting’s enterprise Quality Management Framework, ensuring quality systemsremaincontemporary, effective, and focused on continuous improvement.
Your responsibilities will include:
Youarean accomplishedseniorleader who understands thatquality outcomes are achieved by bringing people together around a shared vision.
You combine strategic thinking with practical delivery, build trusted relationships by partnering with teams to resolve quality issues while identifying broader patterns, systemic causes, and priorities. You use evidence to target improvement where it will have the greatest impact, translating insight into practical, efficient, and lasting change.
You'll bring:Experience within healthcare, aged care, disability, communityservicesor another highly regulated environment will be highly regarded.
This is more than a senior leadership position.
It is an opportunity to influence the quality of services delivered to thousands of people across NSW and the ACT while helping shape the future of one of Australia's largest not-for-profit organisations.
Join more than12,000 employeesworking together to inspire people, enliven communities, and confront injustice.
Hirer responsiveness Salary match Number of applicants
Social & Welfare Services More than 10,000 employees
Uniting NSW.ACT is one of Australia’s largest community services providers. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care.
We provide care and support for people through all ages and stages of life, with a focus on people and communities experiencing disadvantage.
In 2024, our 13,000+ employees and volunteers served over 145,000 clients across all our services.
Uniting NSW.ACT is one of Australia’s largest community services providers. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care.
We provide care and support for people through all ages and stages of life, with a focus on people and communities experiencing disadvantage.
In 2024, our 13,000+ employees and volunteers served over 145,000 clients across all our services.
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