| Position | Customer Service Manager |
| Posted | 2025 August 19 |
| Expired | 2025 September 18 |
| Company | Harvey Norman |
| Location | Oxley QLD | AU |
| Job Type | Full Time |
Latest job information from Harvey Norman for the position of Customer Service Manager. If the Customer Service Manager vacancy in Oxley QLD matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Harvey Norman for the position of Customer Service Manager below matches your qualifications.
· Full Time Position· Guaranteed base earnings· Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Oxley Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.
In this role you will:
· Actively manage Harvey Norman customer repairs & servicing· Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date· Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service· Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting· Run weekly reports for repairs/service jobs as required by the Proprietor· Advise customers of arrival of stock and organise delivery as requested by the Proprietor· Be Health and Safety conscious
What we require:
· Experience in (or ability to work in) a customer focused, successful retail business· Experience working in a high volume administration role· Capacity to juggle multiple tasks with a flexible, 'can-do' attitude· Customer service champion with very strong communication and interpersonal skills· Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills· Familiarity with Australian Consumer Law (desirable)· Being full of energy, ambitious, confident and flexible· Friendly, outgoing, approachable and work well as a team member· Ability to service customers while managing work tasks around their needs· Going above and beyond to provide exceptional customer focused problem solving· Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurateservices
What we offer:
· Generous staff discounts· Harvey Norman is a strong advocate of career progression with a wide support network for professional development· An environment where good performance is recognised and rewarded· A flexible and positive work environment
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Manager at the office Oxley QLD above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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