Guest Services Administration / Reception

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Lancemore Hotel Group with the position of Guest Services Administration / Reception - Lancemore Hotel Group which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Guest Services Administration / Reception - Lancemore Hotel Group below matches your qualifications. Good Luck: D

Lancemore Milawa, located in King Valley, is set at the base of the Alpine National Park and is nestled amongst award winning wineries with a backdrop of snowcapped mountains. Refurbished in 2023, and drawing inspiration from the local environment, the 40-room boutique hotel is a carefully curated space that is reimagining country luxury.

We are looking for a talented Customer Service "superstar" to join our team at our spectacular boutique hotel. This role will be perfect for someone who is friendly and well-presented and driven to deliver outstanding customer service.

ABOUT THE ROLE:

• Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Be an ambassador for the hotel, positively representing and promoting our boutique brand
• Be a key part of the guest experience, interacting wherever and whenever possible
• Help to ensure a smooth check in and out process for our guests utilising the Hotels PMS system
• Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
• Coordinate with other departments
• Answer and dispatch both incoming external and internal calls
• Maintain sufficient knowledge of all room rates and available packages
• Follow up on all guest requests and complaints
• Be a key part of the guest experience, interacting wherever and whenever possible
• Support the operational teams with administrative tasks as required

ABOUT YOU:

• Have a desire to genuinely help people
• Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers
• Good time management and communication skills
• Well-developed computer knowledge and strong administrative skills
• You have a warm, personable yet professional disposition
• Front Office/reservation experience preferred but not essential
• Success in a similar role preferred but not essential, we are employing on attitude not just experience
• Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
• An acute eye for detail and exceptional interactive social skills
• Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
• Positive mindset and a can do attitude

Lancemore Hotels

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

• Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established Boutique Hotel brand and supportive team, then...

Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position.

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Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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Information :

• Company : Lancemore Hotel Group
• Position : Guest Services Administration / Reception
• Location : Milawa VIC
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Guest Services Administration / Reception job info - Lancemore Hotel Group Milawa VIC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Guest Services Administration / Reception job info - Lancemore Hotel Group Milawa VIC in 2025-01-30 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.