Customer Success Manager, Google Workspace
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At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Googles technology, platforms and people and we welcome Indigenous applicants. Please see ourReconciliation Action Plan for more information. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sydney NSW, Australia; Melbourne VIC, Australia. Minimum qualifications:- Bachelors degree or equivalent practical experience.
- 6 years of customer-facing experience, driving customer development programs.
- Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
- Masters degree in a management, technical or engineering field.
- Experience leading enterprise organizations through a people, process and technology transformation of building and operating legacy, on-premise software to running speed as a digital native in the public cloud.
- Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
- Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
- Excellent communication, presentation and program management skills.
- Drive the adoption of Google Workspace solutions for a portfolio of accounts, focusing primarily on Google Workspace.
- Serve as a thought leader in GenAI and digital productivity and collaboration, provide thought leadership to customers at Executive and Practitioner levels.
- Partner with customers to identify success plays that will accelerate their time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks and metrics.
- Guide executive customer stakeholders through the changes needed to unlock the full value of Workspace, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
- Partner with customer-facing account teams and executives to develop technical plans that help customers achieve their business objectives.
Information :
- Company : Google
- Position : Customer Success Manager, Google Workspace
- Location : Sydney NSW
- Country : AU
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Post Date : 2025-01-30 | Expired Date : 2025-03-01