Customer Experience Officer Part Time Dubbo

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Dubbo Regional Council with the position of Customer Experience Officer Part Time Dubbo - Dubbo Regional Council which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience Officer Part Time Dubbo - Dubbo Regional Council below matches your qualifications. Good Luck: D

Thats where youll find Dubbo Regional Council and this opportunity to shape our region as our new Customer Experience Officer.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, youll be part of that impact every single day. Were at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future - for the Dubbo region, New South Wales, and beyond. It doesnt get much bigger than that.

Join us as a Customer Experience Officer in the Customer Experience & Engagement Branch, and develop your skills and future career.

Find purpose and impact

Join our award winning team as a Customer Experience Officer and be the first point of contact for our community. In this part-time, Monday - Friday, 12pm-5pm 25-hour role, youll provide exceptional service through phone, email, webchat, and face-to-face interactions. Every day is unique, with a diverse range of tasks to tackle, from answering customer queries to registering work requests and applications. We value strong written and verbal communication skills, adaptability, and the ability to handle multiple channels with ease. If you have a background in customer service or retail and are eager to make an impact in your community, this is your chance to be part of the change you wish to see. Your contributions will help us elevate the customer experience and drive positive outcomes for Dubbo Regional Council!

Youll make an impact by:

• Being the vital link between our organisation and our valued customers, ensuring effective communication and support
• Executing customer service tasks in alignment with established procedures to optimise the operation of the Customer Experience Centre
• Staying current with Councils services, products, and activities to provide accurate and valuable information to customers
• Demonstrating an understanding and grasp of Councils policies, procedures, and codes to maintain compliance and uphold high standards
• Proactively identifying and addressing customer dissatisfaction, promptly escalating issues using established customer experience protocols
Cultivating strong customer relationships through engaging with customers through multiple communication channels.

What youll bring

To thrive in this role, you will need:

• Certificate III in Office / Business Administration or a relevant discipline or above
• Relevant experience in customer service delivery in a high volume environment
• Well-developed communication skills, computer literacy and ability to complete accurate data entry
• High level organisational skills and the ability to prioritise tasks with competing deadlines
• High level of flexibility, adaptability and versatility to handle multiple diverse tasks across Omni-channels

We would also love you to have:

• Ability to quickly adapt to changes in process, practice and technology
Well-developed conflict resolution skills

Ready to make a difference?

Join us, and help strengthen our community and your career.

This position offers an attractive annual salary ranging from $47,008 to $54,631.

To find out more about this role, explore the Position Description and feel free to reach out to our Customer Experience Team Leader on 02 6801 4211 to make an enquiry.

If this role sounds like you, we would love to hear from you

Applications close 9:00am, Friday 14 February 2025

Please Note: Notifications are primarily system generated. Please ensure your email is correct before submitting an application to avoid missing crucial updates and required information.

Why Dubbo Regional Council?

At Dubbo Regional Council, youll find a great combination. Heres what you can expect in your career with us:

• Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. Itll always be that way. But right here, right now, were at the heart of some big change - and this is your once-in-a-lifetime opportunity to help us shape the future for communities here and beyond.

• Find personal and professional growth

Youll find so much variety here. Were doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

• Find people you can count on and a lifestyle you love

Your career matters, but so does your life outside of work. You dont have to sacrifice one for the other. Here, youll achieve and grow in a great place to live and work, with people who truly care.

Youll also enjoy a range of other benefits:

• Find a better balance - enjoy a 25-hour work week in this part-time position
• Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more
• Be rewarded for your impact with our annual Staff Excellence Awards and find real connection with our supportive team environment and active social club
Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Information :

• Company : Dubbo Regional Council
• Position : Customer Experience Officer Part Time Dubbo
• Location : Dubbo NSW
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Officer Part Time Dubbo job info - Dubbo Regional Council Dubbo NSW above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Officer Part Time Dubbo job info - Dubbo Regional Council Dubbo NSW in 2025-01-30 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.