Guest Service Representative

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Job No: STAM2024301113 Location: Melbourne, Victoria Stamford Plaza Melbourne is a five-star hotel located at the “Paris end” of Little Collins Street in the heart of the shopping and theatre district. Stamford Plaza Melbourne is looking for an experienced Guest Service Representative to joining our growing team. Permanent full-time position. Rotating shift, morning and afternoons including weekends 38 hours per week. As a Guest Service Representative, you will be responsible for overseeing the day to day operations of the hotel, as well as supporting the Front Office Manager in delivering an exceptional guest experience. A professional attitude and absolute passion for customer service is vital for success in this role, as well as time management and sound problem-solving skills. Further key requirements of the candidate will include: A natural leader with a hands on approach, Insists on leading by example Strong problem-solving skills Excellent verbal and written communications Excellent presentation and grooming standards Flexible working hours including nights, weekends and public holidays Previous hotel supervisory experience and Opera experience will be highly regarded Key job responsibilities include: Process and assist with check-in/check-out of guests Actively resolve guest issues and challenges presented on shift Provide guidance, support training and leadership of front office team Assist in delivery of front office staff development Assist in all hotel departments during peak times whilst ensuring a high level of service is maintained Responsible for the health and safety of all patrons, guests and staff members. Culture and Benefits Tailored coaching and mentoring program. Great team and environment. Free staff meal. Discounts within the group. How to Apply If you believe you have the drive and skills to succeed in this role We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. Stamford Hotels & Resorts is an Equal Opportunity Employer. We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.

Information :

• Company : Stamford Hotels & Resorts
• Position : Guest Service Representative
• Location : Melbourne VIC
• Country : AU

How to Submit an Application:

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