Resolutions Specialist (External Dispute Resolution/Administrative Support)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Australian Retirement Trust with the position of Resolutions Specialist (External Dispute Resolution/Administrative Support) - Australian Retirement Trust which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Resolutions Specialist (External Dispute Resolution/Administrative Support) - Australian Retirement Trust below matches your qualifications. Good Luck: D

Why join us?

• Youll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

Were all about helping our members make the most of their money. And while they go after their goals, you can too. As a Resolutions Specialist, you will assist with the management of disputes against Australian Retirement Trust (ART) with the Australian Financial Complaints Authority (AFCA), including preparing advice and recommendations to support resolutions and performing administrative functions to support the external dispute resolution (EDR) function. This role is crucial in assisting ART to fulfill its dispute resolution obligations.

Day to day, youll:

• Represent ART on external dispute resolution (EDR) matters, including collating and critically analysing information and drafting concise, quality submissions and responses to AFCA.
• Perform administrative functions for the EDR team, including setting up cases in ARTs administrative support systems, obtain relevant information from other business units, submit information in AFCAs portal and prepare reports as required.
• Review on-going patterns and trends as opportunities to identify the possible causes of problems and issues and use this information to facilitate change and identify initiatives to improve processes or products.

This role is available as a 6-month secondment opportunity.

About you

It goes without saying youll be a great communicator with top notch interpersonal skills. Well also expect you to pick up problems and come up with quick, creative ways to solve them. Its quite likely you tick some of the following boxes too:

• You will have experience working in and understanding the superannuation industry or similar environment.
• You will be able to work successfully within a team in a high-volume customer service work environment.
• You will have a strong knowledge and understanding, or the ability to rapidly acquire knowledge of the superannuation or related industries and legislation.
• Demonstrated ability to analyse complex problems and provide appropriate solutions that effectively address and balance both customer and business needs.

About us

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means youll be valued and heard in a respectful workplace. Weve created an environment where you can be yourself and do amazing work. Its that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Friday 10th January 2025.

We dont want to leave you with a monstrous wait. So, youll hear from us after the closing date to find out whether youve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

Information :

• Company : Australian Retirement Trust
• Position : Resolutions Specialist (External Dispute Resolution/Administrative Support)
• Location : Brisbane QLD
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Resolutions Specialist (External Dispute Resolution/Administrative Support) job info - Australian Retirement Trust Brisbane QLD above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Resolutions Specialist (External Dispute Resolution/Administrative Support) job info - Australian Retirement Trust Brisbane QLD in 2025-01-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.