Branch Coordinator/Parts Supervisor

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About Us The Brown and Hurley Group is one of Australias leading truck and agricultural dealerships with 21 branches throughout QLD and Northern NSW. We are a family owned business with 77 years in the industry specialising in the sale and service of heavy commercial trucks and trailers and agricultural and construction machinery. The Brown and Hurley Group is the winner of many industry awards and a leading supplier to Australias Road Transport and Agricultural Industry. About the Role Our Agriculture Division is growing - we are looking for a dynamic and driven individual to join us as the Parts Supervisor/Branch Coordinator at our Proserpine branch. In this role you will be responsible for ensuring the parts department is profitable, operates efficiently and provides exceptional customer service to internal and external customers. You will also oversee the day-to-day operations and profitability of the branch, as well as coaching and mentoring the team and building and maintaining long-term customer relationships.

This is a key leadership position so we are looking for someone with extensive agricultural knowledge. You will also have developed knowledge of New Holland and Case products and have the ability to operate in a fast paced and busy environment.

Responsibilities of the Role

• Ensuring the branch provides exceptional and professional customer service and nurtures existing customer relationships
• Ensuring the efficient and profitable running of the Branch and oversee day-to-day operations.
• Lead and interface with the Parts and Service teams to meet budget performance, functional targets and to ensure targets are constantly aligned or exceeded.
• Lead the process of selling for the Branch and ensuring the necessary focus is targeted at leading the Branch selling effort, customer focus and wholegood delivery.
• Ensuring paperwork is completed accurately and within deadlines
• Ensuring month ends have minimal W.I.P.
• Monitor stock levels and ensure adequate stock is available
• Purge stock of obsolete and surplus stock periodically
• Ensuring the parts department and warehouse are well presented and is always clean and tidy
• Conduct regular stocktakes and report to management
• Source the required parts and dispatch them as required
• Opening and closing repair orders and process warranty claims
• Analysing and acting on monthly profit and loss reports as directed by Division Manager
• Managing cash flow, creditors and debtors for the branch
• Developing the business by pursuing existing customer expansion and seeking out new business opportunities
• Ensuing continuous improvement; evaluating current needs, anticipating future needs of the branch and recommending changes or new provisioning to the Division Manager
• Setting examples in good behaviour, work ethic, responsibility and initiative for staff to follow

What were looking for

• Proven success in a similar role with agricultural and construction branch experience
• Parts experience
• Service experience
• Experience in a leadership role managing a team
• Strong people skills including customer service, communication, collaboration, negotiation and dispute resolution skills
• The ability to multitask and meet deadlines
• Strong attention to detail and organisational skills
• Knowledge of New Holland, CASE IH, John Deere or Kubota experience (preferred)

Why join us?

• We offer a competitive salary with bonuses
• Company car and fuel card
• We are an established family business working with the best brands in the industry
• We believe in investing in our people and in our business - you arent just a number to us, you are part of the family
• We encourage our people to participate in training to enable career advancement
• Each of our branches has a great team environment
• We offer health and wellbeing support programs as well as retail, banking and health insurance discounts

Information :

• Company : Brown and Hurley
• Position : Branch Coordinator/Parts Supervisor
• Location : Proserpine QLD
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Branch Coordinator/Parts Supervisor job info - Brown and Hurley Proserpine QLD above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Branch Coordinator/Parts Supervisor job info - Brown and Hurley Proserpine QLD in 2025-01-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.