Divisional Sales & Operations Manager, QLD

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About Audika

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Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 200 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Audika is on the lookout for a Divisional Sales & Operations Manager to join our exceptional leadership team. This is a rare opportunity to become a part of one of the largest hearing providers in Australia and New Zealand.

About the role:

Working in accordance with our Demant Values, the ATRT working methodology, and the clinic H.E.A.R. journey, the purpose of this role is to maximize the commercial impact at Audika. Leading through the Regional Sales and Operations Managers (RSOMs) and in collaboration with the training team, the DSOM has full responsibility for meeting sales budgets, KPIs, and driving growth across the designated division. Leading people to success, implementing agreed-upon sales strategies and plans that deliver the required business goals of the organisation.

The role requires an understanding of both the micro and macro aspects of the market, customer trends, and experience to help more people hear better while achieving annual sales targets.

Key accountabilities:

Direct Reports

• Leadership & Engagement: Provide leadership, coaching, and development to employees, including recruitment, performance reviews, succession planning, and fostering a positive work environment aligned with Demant values.

• Clear Expectations & Accountability: Establish a framework for empowering direct reports to execute business initiatives, achieve KPIs, and promote continuous learning.

• Onboarding & Continuous Development: Partner with training to drive hiring, onboarding, and upskilling of ROMs, CCOs, and Clinicians to ensure they have the necessary skills for client care, service excellence, and commercial success.

Drive Business

• Budget & Sales Execution: Contribute to and manage the annual sales budget, lead sales strategy implementation, and analyse performance to identify opportunities and challenges.

• Market Insights & Share Growth: Understand the local market, client trends, and opportunities to maximize business success, including increasing local market share through tailored marketing, GP engagement, and business development activities.

Operational

• Workforce Planning: Maintain staffing levels in line with client demand for productivity and performance.

• Management Schedule: Implement a structured schedule across direct reports focused on ATRT, commercial, and clinical excellence.

• Client Experience: Ensure superior client experiences, clinic presentation, uniform standards, and compliance with business processes.

• HR Management: Address staff concerns promptly and effectively in line with company policies, seeking HR or managerial support when necessary.

• Reporting & Compliance: Manage day-to-day operations using reports, assess results, and ensure compliance with standards, regulations, company policies, and legal requirements.

You will be successful in this role if you have:

• Tertiary qualification or undergraduate degree: Preferably in science, business/commerce, or economics.

• Leadership experience: A minimum of 7 years of documented success in a retail or audiological leadership role.

• Outstanding leadership skills: Proven experience in leadership with direct involvement in motivating and developing a team to achieve key sales objectives.

• Exceptional customer service delivery: Experience in fostering a culture focused on delivering exceptional customer service.

• Geographically dispersed team leadership: Experience in leading teams dispersed across multiple locations to collaborate effectively.

• Strategic and operational responsibility: A proven track record of following an existing operating model, with significant experience in sales planning, execution, and management within a defined territory.

• Financial acumen: Knowledge of business and financial concepts, including key retail performance metrics, sufficient for extracting and interpreting information to inform business decisions, as well as audiological knowledge.

• Strong IT capability: Excellent command of IT systems and tools, including the full Microsoft Office 365 suite of solutions.

• Effective communication: Professional verbal and written communication skills, with confident and influential communication and presentation abilities.

• Commercially driven: Commercially minded with experience initiating and supporting company initiatives to drive commercial outcomes. Demonstrated ability to achieve key sales targets and objectives.

• High degree of flexibility: Demonstrated flexibility and successful integration in high-change environments and with new business applications.

• Audiology or Audiometry qualifications: Highly desirable.

• Valid Australian drivers license: Required.

We are offering:

• A competitive renumeration package (Salary + incentives)

• Professional development.

• ‘MyRewards program - a program that offers discounts to more than 400 retailers and services across Australia.

• Online Wellbeing centre - a platform offering activities, workouts, meditations, nutritional and financial advice.

• Employee Assistance Program

• Novated leasing

• Birthday and Christmas gifts

Information :

• Company : audika_Australia
• Position : Divisional Sales & Operations Manager, QLD
• Location : Kenmore QLD
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Divisional Sales & Operations Manager, QLD job info - audika_Australia Kenmore QLD above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Divisional Sales & Operations Manager, QLD job info - audika_Australia Kenmore QLD in 2025-04-19 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.