APS5 - Assistant Customer Support Manager

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Australian Government with the position of APS5 - Assistant Customer Support Manager - Australian Government which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information APS5 - Assistant Customer Support Manager - Australian Government below matches your qualifications. Good Luck: D

• $83,706 - $89,659 + up to 15.4% Superannuation
• Queanbeyan - NSW

The Role The Information Access Unit (IAU) was established to provide applicants seeking information from Defence with a single point of contact. You will work closely with internal and external stakeholders to deliver services to ADF members, ex-members, families and representatives seeking information from Defence. You will provide information, education and case management for those with complex needs around accessing information. You will work independently with reasonable autonomy and be accountable for achieving your deliverables. You will exercise both initiative and judgement in the interpretation of policy and the application of practices and procedures. This role will suit you if:

• You enjoy positive and challenging aspects of customer engagement and have a high level of emotional intelligence;
• Enjoy making things happen without being daunted by the unknown, enjoy a challenge and see these as learning opportunities; and
• Can adapt in a positive and flexible manner.

About our Team The Information Access Unit is part of the Defence Customer Service Network that comprises call centre, email and face-to-face customer services, archives, travel, publishing and library functions. We provide high-quality customer service to serving Australian Defence Force, ex-serving and Reserve members, the Australian Public Service, and the general public. These roles will be responsible for:

• Customer and stakeholder engagement;
• Management of information requests;
• Support for complex information requests;
• Coaching team members, identifying training needs and providing quality assurance;
• Collating, analysing and producing reports;
• Interpreting legislative frameworks, government decision making and policy documents; and
• Identifying issues and contributing to the resolution of problems.

You will be working with your team to enhance the customer experience. You will be agile in your thinking, proactively engage with your peer network and stakeholders, while actively identifying opportunities to implement improvements to service delivery, meeting current needs whilst looking to the future. Our Ideal Candidate The Service Delivery Division prides itself on its positive, collaborative, and supportive workplace culture. For us, it is all about the team and we want people who want to be a part of the culture we have created. Our ideal candidate will enjoy working in a dynamic workplace on a wide variety of tasks. You will demonstrate the following characteristics:

• Genuine interest in providing the customer with a positive and professional streamlined experience;
• Achieving outcomes through effective negotiation skills;
• Excellent communication skills, both written and verbal;
• Confidence to engage with stakeholders at all levels, including those with complex needs;
• Resilience, personal drive and a focus on enabling others in support of Defence capability;
• Willingness to learn and be challenged;
• Experience in coaching team members, identifying training needs and providing quality assurance; and
• Ability to adapt to change in a positive and flexible manner.

If you are looking for a position where you will be engaging with a variety of clients and suppliers and you enjoy coming to work in a role where no two days are the same, then engage with the contact officer and discuss further.

Information :

• Company : Australian Government
• Position : APS5 - Assistant Customer Support Manager
• Location : Queanbeyan NSW
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the APS5 - Assistant Customer Support Manager job info - Australian Government Queanbeyan NSW above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies APS5 - Assistant Customer Support Manager job info - Australian Government Queanbeyan NSW in 2025-01-31 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.