Technical Service Manager

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Diverseco with the position of Technical Service Manager - Diverseco which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Service Manager - Diverseco below matches your qualifications. Good Luck: D

Diverseco is seeking a commercially focused Technical Service Manager to lead our Port Adelaide SA based service department.

About Us:

At Diverseco, we are a leading solution provider for weighing, automation, and service solutions across Australia, New Zealand, and Singapore. With roots in the industrial weighing sector, weve expanded our capabilities to include robotics automation, industrial measurement solutions, training, service, and support. We pride ourselves on our ability to deliver innovative solutions from project design to implementation.

We are currently seeking a commercially focused Technical Service Manager to join our Port Adelaide, SA team and play a pivotal role in driving service revenue and enhancing customer satisfaction.

About the Role:

• Lead and achieve service budgets through successful sales quotations for equipment, upgrades, and service delivery, ensuring both budget targets and gross profit goals are met.
• Ensure customer service excellence by maintaining and enhancing existing service level agreements (SLAs), fostering strong key service accounts, and proactively pursuing new business opportunities.
• Provide technical leadership by managing customer service call scheduling, optimizing resource efficiency, productivity, contractor engagement, and cost control.
• Coach, develop, and empower team members to maximize their potential and enhance team performance.
• Set clear goals, provide direction, and drive team performance to achieve departmental objectives.
• Implement and advocate for continuous business process improvements, driving operational efficiency and higher productivity.
• Focus on growing service business revenue and profitability year-over-year.
• Stay ahead of industry trends and technical developments by actively participating in training programs and sharing knowledge within the team.
• Promote the value proposition of our service and customer support offerings, supporting sales opportunities.
• Identify and implement best practices across the team to drive service productivity and quality.
• Foster a values-based team environment, conducting regular meetings, coaching, and performance reviews to ensure targets are met and high productivity levels are maintained.
• Oversee service administration processes, ensuring accurate and timely customer invoicing.
• Prioritize safety, maintaining a zero-tolerance policy for major or lost-time injuries.

About You:

• A minimum of 3 years experience in a technical service management role with a proven track record in service delivery and customer relationship management.
• Strong leadership skills with extensive experience in personnel management, including recruitment, performance appraisals, and staff development.
• Demonstrated success in managing and achieving service or operational budgets.
• Formal qualifications in leadership or management (highly desirable).
• Trade background (highly desirable).
• Possess National Measurement Institute Licenses (highly desirable).
• Exceptional interpersonal, communication, negotiation, analytical, and problem-solving skills.
• Ability to work under pressure while maintaining accuracy, demonstrating clear decision-making and problem-solving skills to resolve issues quickly.
• Experience using Customer Relationship Management tools (CRM) (highly desirable).
• A current Australian drivers licence.
• A valid right to live and work in Australia.

What We Offer

• Financial: An attractive wage plus superannuation, in line with your skills and experiences. We also offer incentive payment schemes such as the Employee Referral Program offering an incentive of up to $2000 if you successfully refer someone for a Diverseco role.
• Culture: A professional safety culture that also actively embraces and promotes diversity and inclusion.
• Health: access to Employee Assistant Program and a Health & Wellbeing app that includes access to cost-of-living discounts.
• Insurance: Company Funded Income Protection Insurance
• Career: The opportunity to further develop your skills and professional development through courses run by recognised training organisations and third-party providers such as the Australian Institute of Management. We provide national career progression prospects.

Want to know more about Diverseco? - https://diverseco.com.au

Information :

• Company : Diverseco
• Position : Technical Service Manager
• Location : Greater Adelaide SA
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Service Manager job info - Diverseco Greater Adelaide SA above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Service Manager job info - Diverseco Greater Adelaide SA in 2025-01-11 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.