Customer Service Officer - Part Time

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Shine Lawyers with the position of Customer Service Officer - Part Time - Shine Lawyers which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Officer - Part Time - Shine Lawyers below matches your qualifications. Good Luck: D

• Support our clients as we champion whats right
• Work with authentic, supportive people who are truly invested
• Get the flex you need, with WFH and flexible options

The Opportunity As a Customer Service Officer, working within our Personal Injury contact centre division in the Brisbane CBD, youll be the first person our clients speak with on their journey to seek justice from the adversity theyve experienced. Working 4 days per week, on a permanent part time basis, youll cover the weekend roster that spans Friday to Monday. In addition, this role is offered as a hybrid position, working a mixture of both in the Brisbane CBD office, and from home. With empathy, adaptability and initiative, you will be a true champion of our group members by:

• Responding to a high volume of inbound calls and other communications, such as emails, social media messages and website enquiries.
• Cultivating strong relationships with our clients, through empathy and understanding, while interpreting their needs and assisting them on their journey to seeking compensation.
• Applying your keen eye to spot opportunities for improvement so that we can stay ahead of the pack and deliver the best outcomes for Shines client base.

What youll bring

• We truly care for our clients, and you will, too. Youll be comfortable and capable of creating a safe and culturally sensitive environment for them to communicate their concerns and needs.
• Youll be naturally empathetic, have a passion for social justice and helping people, especially those who may be experiencing trauma.
• Youll recognise and value the importance of your role in being the gateway to support for clients.
• Previous experience working within a contact centre, answering a high volume of enquiries via phone, email and other social channels.

Shine Lawyers: Your calling to right wrong. At Shine, purpose really matters.

• Its our clients, who summon the courage to stand up to injustice.
• Its the communities we are part of and support every day.
• Its our team, who champion whats right and make this place what it is.

Weve been standing up for the rights of everyday Australians for more than 47 years. Weve achieved a lot but youll find no airs and graces here. Were humble yet relentless. We dont pretend to be anything other than ourselves. And together, weve created a place for you to thrive. Here are some of the things we hope youll love about working with us:

• Connect and be you: Get the flexibility and benefits you need, and work with truly authentic people. Well provide you with the tech and support to do your best work from home or the office. And you can enjoy the security of a large, well-established firm that treats you as a person, not a number.
• Challenge and be challenged: Were not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - thats how we grow.
• Achieve and grow: Start your Shine journey with our in-house learning programs, where youll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow - within your role and beyond.

Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you. As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team - no matter the outcome. We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know youll put your best self forward while righting wrong for our clients. Were passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you.

Information :

• Company : Shine Lawyers
• Position : Customer Service Officer - Part Time
• Location : Remote in Brisbane QLD
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Officer - Part Time job info - Shine Lawyers Remote in Brisbane QLD above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Officer - Part Time job info - Shine Lawyers Remote in Brisbane QLD in 2025-04-07 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.