Service Agreement Support Officer

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the NSW Department of Customer Service with the position of Service Agreement Support Officer - NSW Department of Customer Service which was opened this.

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Service Agreement Support Officer

SNSW Grade: 5/6 (Base salary range: $88,123 - $100,708 p.a. plus superannuation and leave loading) Employment Type: Ongoing Full-time Location: Applications accepted with NSW. Flexible working options available. In office presence required 2-3 days a week as per DCS directive.

About the Role:

Are you a Paralegal, Contract Administrator or admin Powerhouse looking to take your career to the next level?

Support the management and co-ordination of inter and intra governmental service agreements ensuring compliance with legislative and government requirements and overseeing high-level business and support services to facilitate the efficient delivery of operations and services to meet stakeholder expectations and business objectives.

This position would highly suit a law student or recent law graduate, as there is opportunity for career progression within the team.

This opportunity is within a high-volume and dynamic environment that spans a range of contract and agreement management and commercial activity where you will expand your skills and knowledge with the opportunity of owning your own category of agreements.

Agency Overview Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in 2013, Service NSW has successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork. Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 7-day-a-week phone service and an expanding network of service centres. Service NSW currently partner with over 70 agencies to offer over 1,300 NSW Government transactions.

About the team Within Enterprise, Risk and Enablement Directorate, a cornerstone of centralised services for SNSW, specialising in Procurement & Assurance, Contracts & Agreements, Asset Management, and Property, Facilities & Fleet.

The Contract Management & Service Agreement Team manages all commercial contracts and agreements from award to completion, including business unit and supplier relationship development, contract performance and risk management to achieve value for money and meet stakeholder expectations and business objectives.

Working across SNSW agency agreements, supporting the Service Agreement Team, this role is part of a collaborative team who value individual input and offers genuine flexibility. Your day-to-day

• Drive project initiatives for the uplift of agreements.
• Assist in the development of reports, tools and templates to ensure compliance with policies and procedures including internal controls.
• Assist in coordinating and responding to queries from internal and external stakeholders.
• Collaborate across business units to deliver value for money and agreement management outcomes.
• Support team planning activities and updating of roadmap.
• Processing new agreement requests and agreements lifecycle management.
• Administrative support including document management processes
• Establish and maintain relationships and collaborative networks to support optimal service delivery and on time delivery of projects and initiatives.

To be successful in this role you will demonstrate:

• Demonstrated experience in or a proven understanding of contract and/or agreements management.
• Legal Studies qualifications desirable
• Well-developed written communication and interpersonal skills, including the preparation of briefing notes.
• Ability to liaise, consult and negotiate with a range of stakeholders.
• Good level of conceptual, analytical and problem-solving skills with the ability to identify and highlight key issues.
• Proven ability to plan, prioritise and organise workloads to agreed timeframes.
• A commitment to continuous improvement including learning new systems and processes.
• Demonstrated experience with Microsoft Office suite and familiarity with power Apps.

Applying is easy!

When applying you need to:

• Provide a cover letter that outlines your motivation for applying for this position and how your skills and experience are relevant to the role, within the cover letter provide your responses to the two pre-screening questions (maximum of 2 pages).
• Provide a resume that details your current and previous experience (maximum of 4 pages)

Pre-screening questions

1.Outline how you would support service improvement and efficiency in the team. 2.In this role you will be responsible supporting the team in an environment of changing and competing priorities. Please elaborate on your experience in managing the expectations of team members and balancing competing priorities.

Salary Grade 5/6, with the base salary for this role starting at $88123 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Jyostna Channamadhvuni via Jyostna.channamadhvuni@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 24 March 2025 @ 9.59 am

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351.

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Information :

• Company : NSW Department of Customer Service
• Position : Service Agreement Support Officer
• Location : Sydney NSW
• Country : AU

How to Submit an Application:

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