Customer Care Consultant - Government

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Probe CX with the position of Customer Care Consultant - Government - Probe CX which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Consultant - Government - Probe CX below matches your qualifications. Good Luck: D

Why Probe CX?

• Dynamic Environment: Thrive in a fast-paced and supportive workplace where you can level up your customer service skills.

• Career Growth: Start with entry-level calls and progress to increasingly complex tasks, gaining experience and honing your skills. Many of our Team Leaders, Trainers, and Operations Managers began their careers as Customer Care Consultant. Your growth is our priority.

• Impactful Work:Be the first point of contact for a diverse range of customers, including the public and businesses, and make a real difference in their lives.

• Great Culture:Join a vibrant team with a culture rooted in fun, respect, integrity, innovation, and transparency.

• Be Part of Something Big:Contribute to the success of our government client and Probe CX

About the role As a Customer Care Consultant for our Government client at Probe CX, you will play a vital role in delivering high-quality customer service to the Australian public. Working in our contact centre in Maroochydore , Queensland, you will be the friendly voice on the other end of the line, helping everyday Australians and Businesses navigate government services and address their queries and concerns.

What youll be doing

• Respond to inbound calls from customers, providing exceptional service and problem-solving skills

• Accurately record customer information and log details of interactions in our CRM system

• Research and provide detailed information about government programs and processes. All information at your fingertips with an in depth knowledge base

• Maintain a positive, empathetic and professional attitude at all times

What were looking for

• Excellent communication and interpersonal skills, with the ability to build rapport with customers

• Strong problem-solving and critical thinking abilities to address customer queries effectively

• Commitment to delivering outstanding service and exceeding customer expectations

• Flexible and adaptable to changing priorities and a fast-paced environment

• Must be an Australian Citizen and have a 5 year footprint in Australia

• Able to work rotating shift with available Monday to Friday 8:00 am to 8:00 pm

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating you and your 100%!

Information :

• Company : Probe CX
• Position : Customer Care Consultant - Government
• Location : Maroochydore QLD
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Consultant - Government job info - Probe CX Maroochydore QLD above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Consultant - Government job info - Probe CX Maroochydore QLD in 2025-03-15 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.