Program Manager (Call Center) at TechOp Solutions International, Inc.

Job Description:

Latest job information from TechOp Solutions International, Inc. for the position of Program Manager (Call Center). If the Program Manager (Call Center) vacancy in Australia matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at TechOp Solutions International, Inc. for the position of Program Manager (Call Center) below matches your qualifications.

TechOp Solutions is seeking a Program Manager (Call Center) who can provide masterful guidance in a federal contact center environment. This role is responsible for leading and managing daily operations of a call center to ensure efficient service delivery, high-quality customer interactions, and the achievement of organizational goals. This role provides direction to supervisors and staff, drives performance, and supports a culture of excellence in customer service. Successful candidates will have excellent interpersonal skills and the ability to manage a large, distributed team.

Responsibilities:

• Drives overall program execution, staff management, and performance.
• Oversees service recovery and ensure compliance with SOPs.
• Serves as primary liaison with Government COR/CO.
• Analyzes call center data, prepare reports, and present findings to leadership with recommendations for operational improvements.
• Develops and implements operational policies, procedures, and process improvements.
• Other duties, as assigned

Qualifications:

• BA/BS (Preferred)
• At least 12 years of call center management experience
• Must be able to obtain and maintain government agency suitability requirements as a condition of employment

Job Info:

• Company: TechOp Solutions International, Inc.
• Position: Program Manager (Call Center)
• Work Location: Australia
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Program Manager (Call Center) at the office Australia above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.