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Customer Service Representative at Compass Plumbing

Position Customer Service Representative
Posted 11 Aug 2026
Expired 10 Sep 2026
Company Compass Plumbing
Location New South Wales | AU
Job Type Full Time

Job Description:

Latest job information from Compass Plumbing for the position of Customer Service Representative. If the Customer Service Representative vacancy in New South Wales matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Compass Plumbing for the position of Customer Service Representative below matches your qualifications.

Full Time/Part Time | Immediate Start Available

Compass Plumbing is growing, and we're looking for an energetic Customer Service Representative to join our team.

We need someone who can be the first point of contact to provide our customers a smooth and easy experience.

What you will be doing:
  • Answering and managing incoming customer calls/emails and enquiries in a professional and courteous manner
  • Scheduling plumbing appointments and managing the booking system (Servicem8 & MYOB)
  • Providing customers with accurate information about our services, pricing, and availability
  • Resolving customer complaints and issues promptly, escalating complex matters when necessary
  • Maintaining detailed and organized customer records and call logs
  • Liaising with field teams to provide customers with updates on service status and technician arrival times
  • Following up with customers after service completion to ensure satisfaction and gather feedback
  • Supporting the wider team with administrative tasks to maintain efficient operations
  • Minimal marketing on growing the business
What we're looking for
  • Experience in a customer service or call center environment, preferably with trades.
  • Strong organizational and time management abilities, with the capacity to manage multiple tasks simultaneously
  • Experience in trades and using software as Servicem8 & MYOB.
  • Positive attitude when dealing with customers
What we offer and why join us?
  • Flexible working locations.
  • Ongoing training and professional development to enhance your skills and career progression
  • Friendly workplace culture where your contributions are valued and recognized

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Job Info:

  • Company: Compass Plumbing
  • Position: Customer Service Representative
  • Work Location: New South Wales
  • Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Representative at the office New South Wales above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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