Booking and Scheduling Officer - Cardiff, Somersby at Bendigo Advertiser

Job Description:

Latest job information from Bendigo Advertiser for the position of Booking and Scheduling Officer - Cardiff, Somersby. If the Booking and Scheduling Officer - Cardiff, Somersby vacancy in New South Wales matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Bendigo Advertiser for the position of Booking and Scheduling Officer - Cardiff, Somersby below matches your qualifications.

Booking and Scheduling Officer – Cardiff or Somersby

Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 5

Remuneration: $76,125.92 – $77,852.51 per annum, plus 12% superannuation

Hours per Week: 38

Location: Patient Transport Service – Cardiff or Somersby

Job Overview

HealthShare NSW is seeking a dedicated Booking and Scheduling Officer to support the delivery of Non‑Emergency Patient Transport Services. In this role, you will be the first point of contact for incoming bookings and enquiries, ensuring a high level of customer service while accurately scheduling requests for non‑emergency transport. You will manage and monitor pending and active cases, maintain accurate data, and progress bookings efficiently.

Key Responsibilities

• Act as the primary contact for incoming bookings and enquiries, providing excellent customer service.
• Accurately schedule non‑emergency transport requests and manage pending and active cases.
• Maintain accurate data and ensure bookings are progressed efficiently.
• Handle multiple priorities while contributing to a smooth and effective scheduling process.
• Participate in ongoing training, process improvements, and quality management programs.

Qualifications and Experience

• Proactive approach with strong organisational and communication skills.
• Ability to handle multiple priorities and work independently.
• Experience in booking and scheduling or related administrative role is preferred.
• Australian work rights (citizens, permanent residents, or valid work visa).
• Compliance with NSW Health Category B position requirements and OASV Undertaking/Declaration Form.

Benefits

• Flexible work arrangements – varied start/finish times, part‑time work, and job sharing where applicable.
• Hybrid working – combination of working from home and the office.
• Great leave conditions – one day off each month as an ADO, annual leave loading (17.5%), and 14 weeks’ paid parental leave for eligible employees.
• Salary packaging and novated leasing – up to $2,782 extra per year in pay.
• Wellbeing programs – access a large array of wellbeing programs designed to support your physical, mental, and emotional health.
• Commitment to career development – expansive free online training, talent programs, study leave, and internal development opportunities.

Eligibility Requirements

Meet essential requirements as outlined in the Position Description and reference them in your resume or answers to targeted questions.

How to Apply

Click Apply Now at the top of the page. Attach your resume and provide answers to the Targeted Questions below.

Targeted Questions

• Tell us about a time you delivered excellent customer service in a difficult situation. What steps did you take to resolve the issue, and what was the result?
• Share an example of when you needed to work with a diverse range of people. How did you adapt your communication style to suit different stakeholders, and how did those relationships help you achieve a positive outcome?
• Describe a situation where you managed multiple priorities in a busy work environment. How did you organise your workload to meet deadlines while maintaining accuracy and quality?

Diversity & Inclusion

We welcome applications from all ages, genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer support or make adjustments to our recruitment/interview process, please contact the Diversity and Inclusion Team at HSNSW-Diversity@health.nsw.gov.au.

Contact

Any role related questions can be directed to the hiring manager at Tahlia.Fleming@health.nsw.gov.au.

Application Deadline

Applications Close: 11:59pm Tuesday 14 October 2025

Job Info:

• Company: Bendigo Advertiser
• Position: Booking and Scheduling Officer - Cardiff, Somersby
• Work Location: New South Wales
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Booking and Scheduling Officer - Cardiff, Somersby at the office New South Wales above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.