IT Helpdesk

Hickinbotham is a dynamic and diversified private group based in Adelaide. With 70 years of family ownership and a reputation for excellence and innovation, the Group’s interests include SA’s largest residential building and development business, mortgage broking, spirit production and sales, and life sciences.

We are seeking an IT Helpdesk Professional to join our high-performing team in our contemporary office near the Adelaide CBD. You will be an “A” player, who brings a pragmatic, can-do attitude and excellent interpersonal skills.

We value our high-energy, professional workplace and our commitment to delivering value across the Group’s business units. High performance, accountability, humility, and outstanding customer outcomes are non-negotiable aspects of our culture.

As a motivated and driven self-starter, you will have the ability to work with minimal supervision while learning, adapting and thriving in professional, a fast-paced, and demanding environment.

Key responsibilities of this challenging and rewarding role include:

• Troubleshooting and diagnosing technical problems.
• Resolving problems with desktops, servers, networks, and other computer systems.
• Performing proactive maintenance.
• Following up with clients to ensure full resolution of issues.
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
• Writing, editing, and revising training manuals for new and updated software and hardware.
• Looking to develop long term solutions for problems that occur regularly to reduce their occurrence and thereby improve delivery of organisational ICT outcomes.

Along with being reliable, loyal and trustworthy, a successful candidate will demonstrate the following attributes:

• Proven track record in similar managed services or service desk role (minimum three years’ experience).
• Relevant ICT qualifications.
• Excellent Level 2 and 3 troubleshooting skills.
• Previous experience in Office 365 implementations and support.
• Knowledge of Microsoft Server, Microsoft Exchange, Office 365, Active Directory, Remote Desktop and Microsoft SQL Server.
• Knowledge of Windows desktop operating systems.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring, evaluating performance and maintaining computer systems and networks.
• Excellent communication skills, including a confident and helpful manner face to face and over the phone.
• Excellent organisational and time management skills.
• High attention to detail with the ability to remain calm under pressure.
• Ability to follow directions accurately and efficiently.
• An internal drive to keep your technical skills current.

The successful applicant will hold the relevant tertiary qualifications with a track record of at least three years of successful experience in a commercial environment.

If this is you, and you want to reach your potential while working with the best, this role offers an exciting career opportunity where your hard work and dedication will be genuinely acknowledged and rewarded.

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