ITSM Support Specialist

St John of God Health Care | Remote in Perth WA | AU

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the St John of God Health Care with the position of ITSM Support Specialist - St John of God Health Care which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information ITSM Support Specialist - St John of God Health Care below matches your qualifications. Good Luck: D

Your role at St John of God Health Care. You will be responsible for all centralised reporting, configuration management, service transition activities across…...

Your role at St John of God Health Care You will be responsible for all centralised reporting, configuration management, service transition activities across all environments (production & non-production) hosting DI&T services. You will work collaboratively across both internal D&T project and operations teams to ensure releases are delivered on schedule with minimal disruption to services. Including but not limited to, Service Management System administration and reporting The Position
  • Accountable for reporting outcomes as ITSM processes are built or modified
  • Preparing and presenting operational reporting at monthly meetings
  • Site SLAs and Reporting (including driving enhancements)
  • Interpret data, analyze results using statistical techniques and provide ongoing reports to all levels from technical staff to executives
  • Responsible for performing IT Service Management (ITSM) metrics collection, analysis, and reporting in support of enterprise wide Continual Service Improvement (CSI) activities.
  • Support the Service Delivery team with trend analysis, analysing service performance metrics; and Service Level Agreement (SLA), Service Level Objective (SLO), Operational Level Agreement (OLA), monitoring and reporting.
  • Building and developing the Service Catalogue and CMDB from the ground up using a costed model, working with key stakeholders across the business and service managers to develop business services within the CMDB, including the reporting of all CI exceptions and data discrepancies.
  • Full review the configuration management lifecycle to ensure effective processes are embedded into BAU activities.
  • Assist in forming strategies to optimize IT Configuration & Change /Release Management across accounts
  • Ensure CMDB accuracy and effective CI record management
  • Define and maintain the overall strategy and process for transition. The strategy includes policies, roles, responsibilities, standards, deliverables, frameworks and success criteria (includes master checklist).
  • System ownership of the ITSM toolset
  • Manage and maintain timely and accurate toolset administration documentation including user guides, software configuration, problem and resolution knowledge bases and other functional documentation.
You will have the ability to troubleshoot problems, think critically and come up with solutions to a wide array of technological service issues as they arise, along with knowledge of technical support industry standards and practices. To succeed you will have 5+ years’ experience in ITSM / Service Delivery within a complex operating environment as well as sound knowledgeable of Microsoft business applications and operating systems. It is highly regarded if you have health care industry knowledge and experience. Above all, people will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you
  • Salary $115,405 to 128,198 plus 11% Superannuation
  • Permanent full time position working 76 hours a fortnight
  • Located at our Melbourne or Perth office with 40% work from home option
  • Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
    • Novated leasing
    • work related expenses
    • self-education and
    • additional superannuation
  • A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
  • Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
  • Employee support through our dedicated free Employee Assistance Program (EAP)
  • Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
For enquiries, contact Ricky Carrico, Manager Service Delivery on (08) 6116 0133 Applications Close 19 May 2024 St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.

Information :

  • Company : St John of God Health Care
  • Position : ITSM Support Specialist
  • Location : Remote in Perth WA
  • Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the ITSM Support Specialist job info - St John of God Health Care Remote in Perth WA above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies ITSM Support Specialist job info - St John of God Health Care Remote in Perth WA in 25-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 25-04-2024

Recomendations Jobs