Customer Research & Insights Analyst

Primary Location WA-Perth - Inner-John Tonkin Water Centre - Leederville Organization Brand & Customer Strategy

• Thrive in your career as you shape WA’s water future

• Permanent position

• Based in Leederville with flexible working opportunities.

We all have a connection to water

As the world’s largest utility by land mass, we deliver essential water services to Western Australians across 2.6 million square kilometres. We strive to work harmoniously with both nature and our communities to conserve our state’s most valuable resource – for today, and for generations to come. That’s why we are looking for people who are inspired to find better solutions, so together we can shape WA’s water future.

About the role

We have a permanent opportunity for an experienced Analyst – Customer Research & Performance, based in Leederville.

As an Analyst, you will support the delivery of the Corporation’s Strategic Vision and Customer Strategy, providing key insights to realise our customer experience ambition.

The position is responsible for collaboration with cross-functional teams to enhance customer understanding, including understanding perceptions and influences on our Corporate KPI’s.

It’s an exciting time to influence the direction of our Customer Strategy, supporting the business to drive the delivery of actionable insights that lead to satisfied customers.

What the role will involve:

• Support the delivery of Customer and CX Strategies by providing evidence and insights needed to drive strategy implementation and improvements

• Supporting the delivery of the customer insights program to enhance customer centricity and decision making across the enterprise

• Collaborating with customer experience designers and data analysts to understand the needs and interactions that matter most to customers and how we can effectively measure performance

• Collaborate with internal stakeholders to define their business objectives, converting these into customer research objectives.

• Comply with relevant legislation, regulatory requirements, corporate policy and ethical standards.

Key skills and experience:

• Tertiary level qualification in a relevant and related discipline.

• Experience in the delivery of Market Research projects.

• Ability to analyse market research data to identify strategic insights, converting those insights into actionable change within the business.

• Strong stakeholder management.

• Strong knowledge of quantitative data analysis.

Benefits that matter because you do

Boundless variety

• Work flexibly alongside collaborators, innovators, thinkers and doers to make a difference to lives all over WA.

• Youll get the opportunity to carve a career path as diverse as the different backgrounds, experiences and perspectives of a team of more than 4000 solution seekers

• Hybrid working between locations including Balcatta, Leederville and Home

Benefits to support real life balance

• Real flexibility with options to work from home, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation up to 13%
• Purchase additional leave of up to 4 weeks

Apply: If you are interested in the above opportunity please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.
Please note: As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close 21st June 2024
Our commitment to a diverse and inclusive workplace:
Water Corporation is committed to creating a workforce that reflects the diversity of our customers and our community. How we will achieve this is outlined in our Diversity and Inclusion Strategy and People and Safety Strategy.
We acknowledge the different skills, experiences and perspectives that people from diverse backgrounds including, race, ethnicity, disability, age, gender identity and sexual orientation bring to the workplace, will only strengthen our workforce.
We are committed to ensuring that our workplace is inclusive, where all our people feel that they belong, are valued, respected and have equal access to opportunities and resources. We encourage applications from our key priority communities – Aboriginal and Torres Strait Islander people, people with disability, women, youth and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment wherever possible by offering reasonable adjustments including adjustments in our recruitment, selection and appointment processes.”
Applicants with disability who require adjustments in the recruitment process, or alternative methods of communication, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.
To learn more about our commitment to diversity and inclusion please visit our website.