Customer Coordinator

WesTrac is an equipment solutions company and one of the worlds leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.

Reporting to the Branch Manager – Fleet Delivery the Customer Coordinator is responsible for providing guidance to team members to ensure safety, quality, and efficiency are at the highest standards, leading to high customer satisfaction.

The role involves taking ownership of the customer experience, ensuring compliance with plans and delivering high-quality new machines to meet productivity targets for Caterpillar, the customer, and Westrac.

This is managed by demonstrating effective leadership with the entire Fleet delivery team, with a focus on safety, training, and task allocation for both Westrac tradespeople and contractors. The key priority is investigating customer needs thoroughly and providing solutions that add value to both the customer and WesTrac, fostering long-lasting customer relationships.

Location: South Guildford, WA

Roster: Monday – Friday, 10 hour days

To be successful the following is required:

• Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
• Highly developed communication skills (interpersonal, written and verbal)
• Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
• Demonstrated mechanical aptitude with the ability to absorb technical information quickly
• Intermediate computer literacy skills (including Microsoft Office)
• Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
• Ability to work successfully within a team and autonomously
• Experience in the heavy machine industry with exposure to a similar safety culture including working in high risk environments

What we offer:

• Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
• Job security with a consistent pipeline of work
• Unrivalled training and development via The WesTrac Institute
• Free and secure onsite parking
• Fantastic team environment and inclusive work culture
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

Job #2392