Service Desk Tier 2

• Increase your take-home pay with Salary Packaging
• Permanent Full-time position in Bokarina
• Flexible Working Arrangements

Endeavour Foundation is one of Australias largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality.

About The Role:

Youll be the first point of contact for IT support within the organisation, helping staff resolve system and software issues. Whether over the phone, via email, or in person, youll troubleshoot problems, escalate tickets, and make sure our people stay connected and productive.

Essential Criteria:

• 2-3 years experience in customer service delivery, with Level 2 IT support (onsite and remote).
• Proficient in ITIL-based ticketing systems.
• Strong knowledge of Microsoft 365, Exchange, Azure AD, and network troubleshooting.
• Experience supporting virtual desktop environments.
• Skilled in troubleshooting and problem-solving with a systematic approach.
• Familiarity with MDM systems like Intune is desirable.
• Excellent verbal communication and professional phone etiquette.
• Organised, motivated, and committed to professional development.

Qualifications & Compliance:

• Certificate III in IT or related field (minimum); Diploma in IT Networking highly regarded.
• Australian Citizen or Permanent Resident.
• Willing to undergo and maintain relevant worker screening checks and hold a Positive Notice Card.
• Valid drivers licence.

Bonus points if you have:

• CompTIA or ITIL certifications.
• CCNA, MCSA.
• Experience supporting remote users and virtual desktops.

Benefits and Perks: 

• Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
• Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman Discounted family gym memberships through Fitness Passport
• Supportive induction and learning opportunities
• 6 weeks paid parental leave for primary carer
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program

Intrigued? Wed love to hear from you. Please click "apply" to submit your application and join #TeamPossible today!

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicants needs.

Information :

• Company : Endeavour Foundation
• Position : Service Desk Tier 2
• Location : Bokarina QLD
• Country : AU