Customer Service Co-ordinator

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the JB Hi-Fi with the position of Customer Service Co-ordinator - JB Hi-Fi which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Co-ordinator - JB Hi-Fi below matches your qualifications. Good Luck: D

Job no: 513445 Work type: Casual Location: VIC - Metro Categories: Store Operations

About the Role

Reporting to the Customer Service Manager, you will play a key role in ensuring a consistently positive online experience for JB Hi-Fi customers by understanding their needs, actively listening, and providing effective solutions. The ultimate goal of this role is to demonstrate JB Hi-Fis commitment to customer care, fostering loyalty and turning customers into passionate advocates."

Key Responsibilities

• Handle inbound customer and store enquiries/phone calls
• Manage multiple portals
• Assist Marketing team with Social Media enquiries (Facebook, Twitter etc.)
• Order management
• Cancellation, refund or replacement coordination
• Return to sender coordination
• Other administration tasks such as Outlook, shipment emails, MP3 and Beta Code emails
• Return Authorities Co-ordination/Solveup

About You

• Minimum of 12 months in a call centre environment
• Experience in a Customer Service based role
• Microsoft Product Knowledge Extensive experience & history with PCIDSS, Privacy, ACL and other relevant legal framework requirements
• Passion for customer service
• Attention to detail
• Negotiation skills
• Touch type ability
• Excellent communication skills, both written and verbal
• High level of professionalism
• Ability to learn quickly
• The ability to work well in a team and autonomously
• Problem solving ability
• Motivated and reliable

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) - please dont hesitate to apply!

Advertised: 29 Jan 2025 AUS Eastern Daylight Time Applications close: 31 Jan 2025 AUS Eastern Daylight Time

Information :

• Company : JB Hi-Fi
• Position : Customer Service Co-ordinator
• Location : Victoria
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Co-ordinator job info - JB Hi-Fi Victoria above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Co-ordinator job info - JB Hi-Fi Victoria in 2025-01-30 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.