Service Desk Officer, Level 2

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the NSW Legal Aid Commission, Office of the with the position of Service Desk Officer, Level 2 - NSW Legal Aid Commission, Office of the which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service Desk Officer, Level 2 - NSW Legal Aid Commission, Office of the below matches your qualifications. Good Luck: D

• 12-month opportunity until February 2026

• Temporary Full-Time

• Location - Sydney (Haymarket)

• Flexible/hybrid work options available

About us

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

About the role

Provide assistance, information and support to customers to solve reported issues and process service requests in order to support client service delivery by Legal Aid NSW staff and external practitioners. Actions calls escalated by the Service Desk Officer 1st Level and resolves or liaises with 3rd level support providers as required.

About you

We are looking for a highly motivated, experienced individual to provide Legal Aid specific application support.

You will have similar experience working in a Service Desk environment and have knowledge of service management software to log, specialised industry software, manage and prioritise your workload.

This position is ideal for a friendly, bright personality with exemplary Service Desk experience and desktop skills. You have the motivation and drive to succeed, professional, calm under pressure, resilient in the face of challenges and someone who is happy, excited and passionate about what they do and want the opportunity for further challenges.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

WHY YOU SHOULD JOIN LEGAL AID NSW!

We are committed to diversity and inclusion

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

We want a workforce that reflects our clients, so we can deliver a service that meets the needs of the community. We welcome applications from people with diverse backgrounds — including Aboriginal and Torres Strait Islander people, people with disability, the LGBTQI+ community, culturally diverse people and other diverse communities.

We acknowledge, support and accommodate the diverse access needs of people with visible and invisible disabilities. If you need an adjustment to participate in the recruitment process, or youd like information about what we can do to help you, please contact our team at erecruitment@legalaid.nsw.gov.au.

Other benefits of working with us

• You will have access to training, development and mentoring opportunities.

• We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

The essential requirements for this role

You must:

• be willing to do a Criminal Record Check

• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)

How to apply

You MUST submit your application online. Your application must include:

• your resume (no more than 5 pages)

• cover letter (no more than 2 pages). In your cover letter, please address the 2x target questions and outline how you meet the key accountabilities of the role.

Targeted Questions

• Describe a time when you have been involved to in developing and maintaining knowledge of business systems and processes that supported client service delivery?

• Provide an example when you had to solve multiple reported issues and process service requests, how were you able to balance competing demands to support customers in line with Service Level Agreements?

Make sure your application is complete, and you have answered all questions before you submit it.

Do you need help to apply?

Its important to properly prepare before you apply for a role. Here is some other information to help you:

• If you have questions about the role, you can contact the Hiring Manager - Melanie Northcott on (02) 9219 5978 or email: melanie.northcott@legalaid.nsw.gov.au.

• If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.

• The Role Description sets out the responsibilities of the role.

• The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.

• Applying for a Role

• Working at Legal Aid NSW

CLOSING DATE: Wednesday, 12 February 2025, 11.59pm

Information :

• Company : NSW Legal Aid Commission, Office of the
• Position : Service Desk Officer, Level 2
• Location : Hybrid work in Sydney NSW
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Desk Officer, Level 2 job info - NSW Legal Aid Commission, Office of the Hybrid work in Sydney NSW above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Desk Officer, Level 2 job info - NSW Legal Aid Commission, Office of the Hybrid work in Sydney NSW in 2025-01-30 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.