Head of Boutique

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Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. We are currently recruiting a Head of Boutique for our Sydney Fashion Boutique. ABOUT THE ROLE: The Head of Boutique at Chanel plays a pivotal role in directly engaging customers, embodying the vision of the Brand and the boutique mission on a daily basis. They serve as the frontline representative, delivering a unique and luxurious experience to all customers while connecting them to the brand beyond mere product sales. WHAT YOU NEED TO KNOW: As the Head of Boutique, you will be responsible for upholding the image of the brand as a Brand Advocate, portraying professionalism and sophistication in grooming and behavior at all times. You will convey brand messages, values, and culture while maintaining boutique displays and environment to Chanel standards. Additionally, you will inspire and manage the boutique team, building emotional connections with customers by understanding their needs, offering relevant recommendations, and motivating them to discover new styling possibilities. Key responsibilities will include:

• Working with the Head of Retail and General Manager - Fashion & WFJ Divisions to define the strategy, vision and mission for the boutique.

• Working with the Head of Retail and People & Organisation to ensure team is equipped to deliver on the vision, covering both capability and capacity and ensuring the conditions to deliver on the Client Relational Promise.

• In collaboration with the Head of Retail, General Manager - Fashion & WFJ Divisions and People & Organisation, participating in the forecasting and deployment of resources, role design and talent acquisition activities including making hiring decisions and proactively sourcing, attracting and retaining talent. Regularly reviewing and adjusting manpower needs.

• Monitoring and forecasting financial targets on a daily / weekly / monthly basis for the team. Analysing measurable statistics and taking appropriate actions and / or informing relevant stakeholders.

• Maximising the effectiveness of the boutique ecosystem by creating a culture of collective performance and collaboration, supporting and engaging cross-métier specialization roles in the boutique (e.g. Visual Merchandising, Retail Learning and Development, Marketing).

• Fostering a positive working environment and creating a culture of feedback, encouraging diversity, mutual respect and teamwork, actively managing performance and addressing underperformance and proactively address and resolve employee relations matter, engaging Head of Retail and ODHR as appropriate.

• Working closely with the Head of Retail and / or Merchandising team to ensure that the boutique is stocked with an appropriate depth and width of merchandise.

• Reducing waste in the boutique, embed Sustainability in all activities and encourage boutique team to drive initiatives and share suggestions to advance the topic.

THE IMPACT YOU CAN CREATE: As the Head of Boutique, you will play a crucial role in supporting the brands mission by working closely with team members to provide unsurpassed service and foster long-term client relationships. Your passion for luxury fashion and commitment to excellence will elevate the boutiques reputation. YOU ARE ENERGIZED BY: Success in this role requires a strong passion for luxury fashion, excellent customer service skills, and the ability to thrive in a fast-paced, client-centric environment. You should enjoy working collaboratively with a diverse team, and staying updated on industry trends and product offerings. WHAT YOU WILL BRING:

• Experience in managing a team of no less than 5 members, preferably in the fashion or luxury industry.

• Strong interpersonal skills, with a service-oriented attitude and a warm, friendly demeanor.

• Excellent communication skills, both verbal and written, with the ability to engage effectively with clients and team members.

• Proven teamwork abilities, with a collaborative approach to achieving shared goals and objectives.

• Adaptability and flexibility to thrive in a fast-paced, dynamic environment, while maintaining professionalism and composure.

• A commitment to continuous learning and development, staying updated on industry trends and product knowledge to enhance the customer experience.

• Demonstrated selling skills and a track record of achieving sales targets or goals.

• Basic knowledge and proficiency in using systems, devices (iPad, iPhone), and computer applications.

• A client-centric mindset, dedicated to building and nurturing long-lasting relationships with clients to drive business growth and success.

WHAT CHANEL CAN OFFER YOU: In this position, you will have the opportunity to further develop your skills in luxury retail management and client service, through career planning resources, development through formal training programs (in-house and externally), coaching and more. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.

Information :

• Company : Chanel
• Position : Head of Boutique
• Location : New South Wales
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Head of Boutique job info - Chanel New South Wales above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Head of Boutique job info - Chanel New South Wales in 2025-01-31 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.