IT Service Desk Operator

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Grampians Health Horsham and Dimboola with the position of IT Service Desk Operator - Grampians Health Horsham and Dimboola which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information IT Service Desk Operator - Grampians Health Horsham and Dimboola below matches your qualifications. Good Luck: D

Location: Ballarat Central, VIC, AU, 3350 Stawell, VIC, AU, 3380 Edenhope, VIC, AU, 3318 Dimboola, VIC, AU, 3414 Horsham, VIC, AU, 3400

Multiple Opportunities - Fixed Term and Casual Up to 80 hours per fortnight | HS1 - HS2 ($29.58 to $33.79)

Ballarat, Horsham or Stawell Campuses

About the Role

This is your chance to stand out as we seek passionate individuals dedicated to service and innovation. As the first point of contact for our staff, youll play a key role in our dynamic IT team during an exciting growth phase. Youll be at the forefront of delivering exceptional customer service and support, ensuring the smooth operation of our software, hardware, and network infrastructure across Grampians Health Service.

In this role, youll use your troubleshooting skills to efficiently analyze, triage, and manage IT requests through various channels—whether via phone, our ticketing system, or in person. Your attention to detail will ensure accurate documentation in our ITSM tool, enabling effective data reporting and enhancing our commitment to excellence.

Youll work across multiple shifts between 7:00 AM and 10:00 PM, Monday to Friday, allowing you to showcase your problem-solving abilities and customer service skills throughout the day. Your support for our staff and your contribution to improving IT services will be crucial as we continue to strive for excellence.

Key Responsibilities

Act as the primary contact for IT support via phone, email, and ticketing systems, ensuring professional communication to diagnose user issues

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Triage and categorize incoming tickets by urgency, resolving Level 1 issues such as password resets and basic troubleshooting
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Perform troubleshooting for hardware and software issues, escalating complex problems to Level 2 support with comprehensive information
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Maintain thorough records of support requests and resolutions in the ITSM tool, contributing to knowledge base updates
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Assist with the deployment and configuration of IT equipment and track inventory, including licenses and hardware
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Provide excellent customer service by actively listening to users and following up to ensure satisfaction
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Engage in team meetings to suggest process improvements and stay updated on new technologies and best practices
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Qualifications, Skills & Experience

Familiar with common OS (Windows, MacOS, Linux) and business applications (MS Office, email clients, etc.

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Basic understanding of networking, cloud tech, and IT security practice
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Previous experience in ICT Service Desk or similar rol
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Formal ICT qualifications or commitment to obtaining the
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Strong problem-solving and analytical skills for troubleshootin
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Effective verbal and written communication with users, plus organizational and multitasking abilitie
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Interested?

if you wish to discuss the role prior to applying, contact Jackie Martin, IT Service Desk Manager - Information Technology on 0419 387 791 or Peter Brennan, Director of Digital Health Services & Operations 0407 556 973 for a confidential discussion.

If you are currently employed at Grampians Health, please ensure you sign in through the Employee Login via the external Careers Page or access the Careers Page via the Intranet before applying

Were actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

About Grampians Health Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

Flexible work arrangements and purchase leave opportunitie

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Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holiday
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Staff rewards and recognition program
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Ballarat Region

Horsham Region Located on the banks of the Wimmera River, Horsham is the retail, business & service centre of the Wimmera region. With a growing population of approximately 20,000, Horsham is a vibrant city in which to live, work and play. Horsham offers affordable housing, education and accessible community services.

With natural attractions such as the Grampians National Park, Mount Arapiles and the Little Desert National Park nearby, there is plenty to see and explore.

If you are dreaming of a career change with country lifestyle, Horsham is the place for you.

Stawell Region Stawell is a small town, with a big heart. Life is lived here at a slower pace, its perfect for people who are wanting to get away from big cities and unwind. We have beautiful wildlife and numerous hiking trails, you will never outgrow this place and its wonders. Stawell is only a 45-minute drive to Horsham, where you can have the opportunity to dine from restaurants, farm gates and cellar doors of some of Australias best and most awarded venues.

If you are dreaming of a career change with stunning natural landscapes to enjoy, Stawell is the place for you. To learn more about Stawell

Diversity and Inclusion All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.

Information :

• Company : Grampians Health Horsham and Dimboola
• Position : IT Service Desk Operator
• Location : Ballarat VIC
• Country : AU

How to Submit an Application:

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