Fair Work Adviser

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Fair Work Ombudsman with the position of Fair Work Adviser - Fair Work Ombudsman which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Fair Work Adviser - Fair Work Ombudsman below matches your qualifications. Good Luck: D

• Ongoing APS Level 3 Opportunity
• Position available in Brisbane & Melbourne

We are currently seeking Fair Work Advisers in our Melbourne & Brisbane offices at the Office of the Fair Work Ombudsman (OFWO). Part-time and full-time hours available. You will be required to work in one of the advertised office locations during initial training and may also work from home when not operationally required to attend the office. All positions are expected to commence in March 2025. We anticipate the recruitment assessment stages, including interviews, to take place in February 2025. Please ensure you have access to your email during this time and check your junk mail accounts regularly. About Us Our role is to promote harmonious, productive, cooperative, and compliant workplace relations in Australia. We do this by providing education, assistance, advice and guidance to employers and employees. In 2023-24, we recovered more than $473 million in unpaid wages and entitlements for nearly 160,000 employees. What We Offer Great training and ongoing support

• We provide in depth and extensive training that is highly sought after within OFWO and in the private sector.
• Each Adviser will have a coach who will work closely with them to develop their skills.

Healthy work-life balance

• Various flexible working options, such as working from home
• 4 weeks annual leave, plus an additional close-down between Christmas and New Year
• 18 days of paid personal leave a year

Other great benefits

• A competitive salary, with annual wage increases built into our Enterprise Agreement, plus 15.4% superannuation
• Salary packaging options
• Access to a free counselling service for you and your family

96% of our Customer Service staff in 2024 were satisfied with their non-monetary employment conditions (e.g. leave, flexible work arrangements, other benefits). The Team The Fair Work Infoline plays a critical role within the agency by answering enquiries from the public regarding workplace issues. We provide tailored advice and information to both employers and employees. We empower our customers by:

• Promoting and helping customers navigate our online self-help resources
• Offering tailored assistance to those most in need of our services
• Providing guidance on the best way to resolve workplace issues

The Role Working as a Fair Work Adviser you will be on the phone in a fast-paced contact centre environment advising and assisting the Australian public every day. You will be helping a diverse range of employees and employers to understand workplace rights, entitlements, and responsibilities. What is most important to succeed in this role is a desire to help people, good communication skills and willingness to learn. The Career Through our comprehensive training and coaching program, you will gain skills in researching and interpreting legislation and be able to advance your communications skills. This will enable you to progress your career, not only within the Fair Work Infoline as a Coach or Team Leader, but across the OFWO. For example, past Advisers have become Fair Work Inspectors, Communications officers, or joined the Data teams. “This is the first job where I not only feel secure, but that investment is from both sides. It feels like OFWO wants us to do well in this role and continue to invest in its employees”. Fair Work Adviser, 10 months experience. We Value Diversity You can expect to work in a supportive work environment where we value diversity and provide an inclusive workplace culture. OFWO has been accredited as a Breastfeeding Friendly Workplace since 2011. We are also members of the Australian Network on Disability and Pride in Diversity. We encourage and welcome applications from people who bring diverse perspectives including:

• Aboriginal and Torres Strait Islander peoples
• people with disability
• members of the LGBTQIA+ community
• people from culturally and linguistically diverse backgrounds
• mature age people.

All suitably qualified applicants will receive consideration when applying for roles with us. You may also request reasonable adjustments during any stage of the recruitment process. Please note it in your application, and or contact recruitment@fwo.gov.au. Eligibility

• To be eligible for employment with the OFWO you must be an Australian citizen.
• The successful candidate must hold a current Australian Government Security Clearance (AGSVA) or be willing to undergo and obtain a Baseline security clearance - we will support you throughout the process.

A range of other conditions may be required depending on the role you are applying for. Typical Duties The duties of this role include:

• Interacting with customers and providing high quality customer service via phone or email.
• Identifying customer needs and tailoring advice to each customer to enable them to resolve workplace issues.
• Analysing and interpreting complex information under the Fair Work Act 2009, including Modern Awards and Enterprise Agreements.
• Confidently guiding customers through difficult situations, including referring to relevant online resources.
• Identifying appropriate pathways for customers requiring additional assistance in resolving workplace issues.
• Simultaneously navigating multiple systems to review and analyse information and record customer data.
• Receive and engage in advice and coaching from Senior Customer Service Advisers, Coaches or Team Leaders in the handling of customer enquiries or regarding role specific skills.
• Operating within a contact centre environment to achieve individual and team performance expectations.

What We Are Looking For To be successful in this role you will need to meet the following skills and attributes:

• Strong communication skills to translate complex information into simple terms and articulate to customers in a confident manner.
• Demonstrated ability to learn new and complex information such as legislation and policies.
• Demonstrated ability to problem solve and make informed decisions to assist customers.
• Strong ability to independently research information across multiple systems.
• Ability to demonstrate empathy and resilience whilst maintaining professional distance.

Applicant Information Kit 2023 Opens in new window

Information :

• Company : Fair Work Ombudsman
• Position : Fair Work Adviser
• Location : Melbourne VIC
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Fair Work Adviser job info - Fair Work Ombudsman Melbourne VIC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Fair Work Adviser job info - Fair Work Ombudsman Melbourne VIC in 2025-01-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.