MEMBER SOLUTIONS CONSULTANT
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the SA Government -DEPARTMENT OF TREASURY AND FINANCE with the position of MEMBER SOLUTIONS CONSULTANT - SA Government -DEPARTMENT OF TREASURY AND FINANCE which was opened this.
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Department of Treasury and Finance Job reference: 645960 Location: 5000 - ADELAIDE Job status: Short Term Contract Eligibility: Open to EveryoneAt the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future. We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia. Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future. Were dedicated to championing the financial well-being of South Australians and passionate about helping members to live their best life in retirement. Our long-term success is largely due to the talent and expertise of our people. We strive to create an environment that is supportive, safe and secure. Our work culture is positive and inclusive, so that our people benefit from a rewarding and enjoyable work experience. About the opportunity: The Member Solutions Consultant is part of the Member Services team, within the Brand and Member Engagement Directorate of Super SA. The Member Services team is Super SAs key customer facing area with member interactions occurring across various contact channels including voice, email and counter (face-to-face). Responsibilities include maintaining advanced knowledge of Super SA administered schemes and products; responding to member enquiries within defined service level times; supporting members and staff in the resolution of escalated or complex Super SA related enquiries and conducting member appointments both via telephone and face-to-face. About you We are looking for highly motivated individuals who are excited by the prospect of helping our members achieve financial security and well-being into their retirement. Communication skills are a vital to the success of this role. Successful candidates will be excellent communicators, with the ability to communicate effectively and empathetically to a diverse audience. Candidates should have outstanding service delivery skills as well as a demonstrated ability to effectively manage their own performance, whilst being adaptive and accountable for changing workloads and service demands. Prior experience in frontline service delivery or contact centre environments will be highly regarded. To be successful, you must address the selection criteria below in a cover letter:
- Ability to communicate effectively and empathetically to a diverse audience, both verbally and in writing, including face-to-face interactions.
- Demonstrated ability to provide empathetic high-level customer service to a variety of stakeholders.
- Ability to work independently, under limited direction, and show initiative.
- Flexibility to deal with multiple demands and Members at one time and to adjust your approach to meet Member needs.
- Demonstrated ability to effectively respond to changing workload demands and competing priorities.
What we offer
- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
- Employee Assistance Program for you and your family
- Be Well Program
Remuneration ASO4 - $76,561 min - $80,256 max per annum, plus superannuation For a confidential discussion about the role please contact: James Feeney Team Leader, Member Services Email: SuperJobs@sa.gov.au Application Instructions: To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions. Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages), addressing the abilities and experience listed in the selection criteria to demonstrate their suitability. Applicants are to include the name and contact number of two referees. The Pre-Employment Declaration must be completed and submitted with your application. Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter. The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.
Applications close: 27/01/2025 11:45 PMInformation :
- Company : SA Government -DEPARTMENT OF TREASURY AND FINANCE
- Position : MEMBER SOLUTIONS CONSULTANT
- Location : Adelaide SA
- Country : AU
How to Submit an Application:
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Post Date : 2025-01-11 | Expired Date : 2025-02-10