Social Media Service Specialist Perth

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Bankwest with the position of Social Media Service Specialist Perth - Bankwest which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Social Media Service Specialist Perth - Bankwest below matches your qualifications. Good Luck: D

See yourself in our team With Bankwest becoming a national digital bank, enhancing our social media experience, including our service for customers across social channels is a key focus. Being a digital bank we need to ensure customers are able to access service where they feel most comfortable, and the experience they have there is on brand and best practice, not only for banks, but for social. As a Social Service Specialist you will play a large role in supporting our customers across our social channels. This is a multi-skilled role which includes resolving customers Social Media queries (even if this means moving to another channel), with a keen eye for copy and brand detail that can truly bring the experience to life. While you will be focusing on social media predominantly, you will sit within our Contact Centre that strives to enhance customer relationships by providing "Home-grown, exceptional customer experience 24/7”. We are looking for someone who is flexible on the shifts that they work to include nights and weekends Do work that matters:

• Your primary role will be running, responding and managing our customer queries across social service channels.
• Ensure customers queries across comments, posts and DMs are responded to, prioritising providing positive experiences and resolutions.
• Develop strong understanding of the Bankwest brand, CX principles and business/product/marketing priorities to ensure our responses on social are on brand and help to build and maintain strong positive brand associations.
• Help to build an image for potential new customers of the great service they can expect if they join Bankwest.
• Build a confident understanding of our audience on social, who they are, what they expect and how best to respond.
• Feel confident demonstrating and pushing personality in line with the brand image that aligns to social best practice.
• While you and the social specialist team will own the majority of social responding, you will also mentor and guide the wider Customer Care team (including weekends/overnight staff) to ensure they are equipped to continue to our great service if required to fill in.
• Be in constant contact with the CMC social team to ensure synergy across all social activity, feeding in customer insight and reports that can help to inform future strategy and content.
• Be equipped to look for proactive positive engagement opportunities that allow us to build our service brand on social beyond reactive replies.
• Provide quality assurance and management across social customer care touchpoints.
• Provide customers with information relating to their products, services and transactional information (in secure channels once social media contact is established).
• Social listening and reporting.
• Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business.
• Contribute to the teams vision and values.
• Provide excellent customer service to every enquiry and interaction.
• Proactively monitor and coach the care team to ensure activity is providing positive customer experiences and assist in crafting the best practice responses
• To be a business expert on Social Technology (currently Sprinklr) Providing SME feedback to the Community Lead

Were interested in hearing from people who have:

• Strong passion and interest in digital and social media
• Understanding of the fast evolving digital and social media landscape
• Confidence in developing responses and copy that aligns to brand tone of voice and image, sometimes pushing the boundaries where confident it adds to the experience for customers.
• Experience and/or desire to mentor • Strong customer service skills • Strong computer and multitasking skills
• Able to work in a high paced environment and revels in change and feedback to improve performance
• Risk Mindset - All Bankwest employees are expected to proactively identify, understand, discuss and act on all risk matters
• Colleagues who can use their judgement with brand based responses and action
• Liaise with key stakeholders to get our customers informative and efficient outcomes at first contact

If youre already part of the Commonwealth Bank Group (including Bankwest, x15ventures), youll need to apply through Sidekick to submit a valid application. Were keen to support you with the next step in your career. Were aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 18/01/2025

Information :

• Company : Bankwest
• Position : Social Media Service Specialist Perth
• Location : Perth WA
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Social Media Service Specialist Perth job info - Bankwest Perth WA above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Social Media Service Specialist Perth job info - Bankwest Perth WA in 2025-01-11 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.