Customer Support Associate

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Partnerize with the position of Customer Support Associate - Partnerize which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Associate - Partnerize below matches your qualifications. Good Luck: D

Who We Are:

The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.

Why Join Us?

Our commitment to growing partnerships doesnt end with our clients. Our employees are carefully selected to be a part of our company because they emulate a carefully crafted and practiced set of core values that define us and our business. Joining Partnerize means joining a company that sincerely values your talent, expertise, and passion. We strive each day to hire and retain only the best. Doing so affords us the opportunity to be the best in the business, to exceed our clients expectations, to innovate, to teach—and most importantly—to earn and maintain our clients loyalty.

The Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of Partnerize to grow revenue.

As a member of the Customer Support team, you will provide support, training and guidance to Partnerizes customers - primarily in the AUS region but also globally; educating and consulting them on how to use our software. Occasionally you will attend meetings with clients, manage or partake in internal or customer facing projects and also provide training to customers and internal teams.

*This is a hybrid role and requires you to work in our Sydney office 1-2 days/week.*

Key Responsibilities:

• Provide customer support for Partnerizes clients and partners
• Manage tasks, ensuring deadlines and KPIs are met
• Train clients on the Partnerize software and services
• Provide documentation for both internal and external use
• Process translation of support tickets
• Liaise with internal teams to ensure we provide extensive service for clients
• Host and contribute to team meetings
• Attend client facing meetings and training sessions
• Occasionally partake in projects

Essential knowledge, skills, and abilities:

• Customer support experience
• Teamwork, strong work ethic and enthusiasm to learn
• Ability to communicate technical information to a non-technical audience
• Strong prioritisation and organisational skills
• Strong interpersonal and soft skills
• Comprehensive computer literacy
• Problem solving skills

Desirable knowledge, skills, and abilities:

• Experience in digital marketing
• Understanding of online tracking methodologies
• Experience writing guides and training material
• Previous experience in external or internal training
• Marketing, Advertising or Business degree

Australia Benefits & Perks

• 22 days holiday
• Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
• 5 extra Partnerize Parental Days each year
• Private Medical Insurance through Bupa
• Enhanced Wellness Program including access to, Wellness Coaching & Wellness Fridays program
• Regular company events and activities

Our Commitment to Diversity & Inclusion

We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organizations success. Every individual in our business is expected to live this commitment without exception.

Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Partnerize will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Partnerize. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Partnerize property. Partnerize is not responsible for any charges or fees related to unsolicited resumes.

Information :

• Company : Partnerize
• Position : Customer Support Associate
• Location : Sydney NSW
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Associate job info - Partnerize Sydney NSW above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Associate job info - Partnerize Sydney NSW in 2025-04-19 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.