Customer Readiness Program Manager

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Queensland Government with the position of Customer Readiness Program Manager - Queensland Government which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Readiness Program Manager - Queensland Government below matches your qualifications. Good Luck: D

Cross River Rail will transform the way we travel to, from and through Brisbane in the future. It will be a catalyst for 10 years of wider rail transformation across the whole of South East Queensland and it is already playing a key role in how we prepare for the 2032 Olympic and Paralympic Games. Cross River Rail is a new 10.2km rail line including 5.9km of twin tunnels running under the Brisbane River and CBD. It includes the delivery of four new underground stations, two new above-ground stations, accessibility rebuilds for six stations, the construction of three new stations on the Gold Coast, and the introduction of a new world-class ETCS signalling system. This is a once in a lifetime opportunity to work on one of Australias largest infrastructure projects and to be a part of something that will leave a lasting legacy for generations to come. About the Role As Customer Readiness Program Manager, you will be responsible for ensuring a seamless customer experience as the Cross River Rail project is delivered. This role is responsible for leading a multi-agency program focused on customer readiness, ensuring passengers can easily navigate changes to the transport network and new infrastructure as it becomes operational. Working closely with Queensland Rail, Transport and Main Roads, Brisbane City Council, and other key stakeholders, you will develop and implement customer focused inititives that anticipate passenger needs and influence transport planning decisions. Your expertise in behaviour change, customer experience, and operational readiness will be instrumental in delivering effective initiatives that support the successful integration of Cross River Rail into South East Queenslands transport network. The successful applicant will be working from our modern corporate office conveniently located in the heart of Brisbanes CBD. This opportunity is a parental leave contract expect to last until late April/ early May 2026. Current QLD Government employees who may be interested in secondment are encouraged to apply. Key Responsibilities: Oversee the planning, execution, and evaluation of Cross River Rails Customer Readiness Program. Lead a multi-agency Customer Readiness Program Coordination Working Group, ensuring robust governance and decision-making processes. Develop and implement customer journey mapping and behaviour change initiatives. Maintain program schedules, risk management, governance and reporting to track progress of the program. Assess technical transport planning documents and identify solutions to enhance passenger experiences. Engage with senior stakeholders to influence planning and operations for optimal customer outcomes. Lead and mentor the Customer Readiness Advisor. About You: Experience in managing broad scale behaviour change or customer experience programs for transport projects. Multi-agency program management skills with ability to monitor and track governance/project deliverables, establish controls and provide reporting. Strong stakeholder engagement and communication skills, with the ability to present complex information effectively. Demonstrated leadership in managing teams and working groups in a collaborative environment. Proven ability to set research programs, utilise insights to drive customer-focused outcomes and build understanding of customer perspectives. Why work with CRRDA? On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative. Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health. At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life. How To Apply Please submit your Resume by clicking on the apply link before the closing date of 3rd April 2025. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Information :

• Company : Queensland Government
• Position : Customer Readiness Program Manager
• Location : Brisbane QLD
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Readiness Program Manager job info - Queensland Government Brisbane QLD above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Readiness Program Manager job info - Queensland Government Brisbane QLD in 2025-03-19 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.