Customer Success Manager

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the nCino with the position of Customer Success Manager - nCino which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Success Manager - nCino below matches your qualifications. Good Luck: D

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. Job Profile Summary As a Customer Success Manager (CSM) you are ultimately responsible for ensuring the success of a small portfolio of nCinos customers. As a CSM, you will be responsible for driving customer adoption and success by providing advice, usage/adoption recommendations, risk identification and mitigation. The CSM will bring nCinos best ideas, innovations and capabilities to their portfolio of customers and match these to the customers business goals, driving greater value and executive alignment between the customer and nCino. The end result is increased customer satisfaction, retention and expansion of the nCino footprint within the institution. As a trusted advisor and coach, you are the post-sales success leader for your assigned accounts and provide your customers with a Success Blueprint. In addition to the business process and change management skills needed for this role, the CSM should possess application knowledge or IT expertise in combination with exceptional customer management experience. The CSM will work closely with the entire account team to strengthen the customer relationship at all levels in order to execute the overall account strategy. You will also help troubleshoot and address any issues that impact the customers success. CSMs are required to maintain strong working relationships with other nCino customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management ecosystems with the goal of owning the post-sale strategy. Responsibilities

• As the Success Program Leader, you own ultimate responsibility for the customers contract renewal and for expansion success
• Ensure that customers derive maximum value from their investment in nCino, utilise all of their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint through an Executive Business Review process
• Work in tandem with Sales Account Managers and Support Engineers to manage assigned accounts to ensure customer success with the nCino Bank Operating System
• Partner with the customer to establish a transformational Optimization Plan to ensure achievement of business goals
• Effectively network within an account from the C-Level down in order to achieve successful execution of the customers Optimization Plan
• Develop a comprehensive understanding of the customers business challenges and objectives to appropriately map nCino features and associated business benefits to address their needs
• Identify risks to the customer by achieving their stated business goals and developing a risk mitigation plan
• Serve as a customer advocate in driving industry best practices and the evolution of nCino product and platform functionality, courses and administrative services integral to the customers success
• Develop and maintain long-term relationships with stakeholders in your account portfolio
• Provide thought leadership and best practices, both internally and externally, around business transformation
• Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimise customer attrition
• Become Salesforce.com certified with at least two different certifications within your first six months of employment

Qualifications Required:

• Bachelors degree and a minimum of 2 years functional work experience or an equivalent combination of education, experience and superior performance
• Experience with account portfolio planning and prioritization a must
• Ability to serve as credible and effective advisor/coach, especially around change management (cultural, technical and business)
• Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
• Proven effectiveness at leading and facilitating meetings and workshops
• Ability to prioritise, multi-task and perform effectively under pressure
• Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
• Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful)

Desired:

• Experience with CRM systems such as Salesforce.com or systems built on relational databases a big plus
• Financial services/banking experience
• Knowledge of nCino product and platform features, capabilities and best use
• CRM or IT experience and knowledge of nCino competitive landscape and technical ecosystem

Other

• Position requires 15-25% travel

If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted. The base salary range for this job is: nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

Information :

• Company : nCino
• Position : Customer Success Manager
• Location : Melbourne VIC
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Success Manager job info - nCino Melbourne VIC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Success Manager job info - nCino Melbourne VIC in 2025-03-04 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.